Service Engineer

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Service Engineer

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As a Service Engineer, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

Equipment Service & Maintenance

• Coordinate and support equipment repair, troubleshooting, calibration, preventive maintenance, and commissioning activities.
• Develop and maintain equipment service schedules to ensure optimal equipment uptime and reliability.
• Monitor equipment performance and work with service providers to resolve technical issues promptly.
• Report device-related complaints to the Complaint Handling Team.

Quality & Compliance

• Implement Quality Control (QC) and cleaning procedures through service providers (4PL)
• Ensure all service activities comply with applicable SOPs, Work Instructions, quality standards, and regulatory requirements.
• Maintain complete and accurate service, maintenance, calibration, and quality records.
• Support internal and external audits, inspections, and compliance activities.

4PL & Vendor Management

• Coordinate and monitor service activities performed by 4PL partners.
• Ensure 4PL providers adhere to company SOPs, quality standards, and service requirements.
• Manage certification and calibration of service tools used by internal teams and external service providers.
• Conduct periodic reviews of service performance and compliance.
• Conduct periodic training for service providers (4PL) team.

Inventory & Procurement

• Manage spare parts inventory to support repair and maintenance activities.
• Monitor stock levels and ensure availability of critical spare parts.
• Manage parts procurement and purchase requests through Ariba.
• Coordinate with suppliers and service providers (4PL) to ensure timely delivery of materials and services.

Safety & Confidentiality

• Ensure all service activities are conducted in compliance with company safety policies and procedures.
• Promote a zero-non-compliance safety culture.
• Maintain strict confidentiality of company, customer, and product information.

Continuous Improvement & Project Management

• Identify opportunities for process improvements and implement corrective and preventive actions.
• Prepare service reports for the Service Manager.
• Support any Medsurg related service tasks as assigned by Service Manager.

Your Skills and Expertise 

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor's Degree or Diploma in Biomedical Engineering, Electrical Engineering, Mechanical Engineering, Electronics Engineering, or a related technical field.

In addition to the above requirements, the following are also required:

• 3+ years of experience in equipment servicing, field service, technical support, or maintenance engineering.
• Experience in medical devices, laboratory equipment, or regulated industries is preferred.
• Familiarity with quality systems, preventive maintenance, calibration, and regulatory compliance requirements.
• Experience with SAP Ariba or equivalent procurement systems is advantageous.

Work location: Petaling Jaya, Malaysia

·       Hybrid (Onsite and Remote): Onsite

Travel: May include up to 5% domestic/international

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being 

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. 

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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