Service Delivery manager

Location: Tubize, Belgium

We say HI*

*Human Intelligence – Welcome among Thales Team!

Thales in Belgium is part of an internationally leading technology group in the defence and security, aerospace as well as digital identity and security markets. In a world characterised by uncertainties, we ensure that our customers, partners and employees can pursue new paths with confidence. For a future we can all trust.

Say HI* – to your career as

Service Delivery Manager

At the Tubize site

In Tubize, you will join more than 300 colleagues recognized by domestic and international partners for expertise on products such as Radio Frequency (RF) Products, C4ISR, Crypto Global Solution, MACS (Aeronautical Intercom) and many others.

Today the Group employs more than 1,300 people across nine sites in Belgium. Discover all Thales activities in Belgium here.

Your mission

• Develop and maintain strong relationships with clients, ensuring that their needs are understood and addressed,
• Monitor service delivery performance against SLAs, metrics, and KPIs, reporting on any deviations and implementing corrective actions as necessary
• Collaborate with internal teams, including technical support, project management, and sales, to align service delivery with client requirements and expectations.
• Implement best practices and service improvement initiatives to enhance service quality and efficiency
• Manage incident, problem, and change management processes to minimize disruptions and ensure timely resolution of issues
• Prepare regular reports and presentations for senior management on service delivery activities, performance metrics, and areas for improvement
• Foster a culture of teamwork, collaboration, and continuous professional development within the service delivery team

We are looking forward to

• Civil or industrial engineer, Business School Master Degree or equivalent
• Proven experience in service delivery management, preferably in a technology-driven or
• undefined
• Languages: French and English (professional use mandatory
• Experience in project management methods (IPMA, PRINCE II, PMI) and services (ITIL) is an
• undefined
• Experience in contract management is required
• Experience in customer relationship management and with subcontractor is required
• Experience in an international company is an asset
• Strong understanding of service management frameworks (ITIL, COBIT) and methodologies

Thales is a global technology leader with more than 81,000 employees on five continents. The Group is investing in digital and “deep tech” innovations – Big Data, artificial intelligence, connectivity, cybersecurity and quantum technology – to build a future we can all trust.

For more than 20 years, Thales has pursued a robust corporate social responsibility (CSR) policy based on the highest international standards. The principles behind this policy are now captured in the company’s purpose of “building a future we can all trust”, which was adopted in 2020.

Say HI* – Your journey to us

At times of change our international teams are ready to meet the complexity of today with the industry-leading technologies of tomorrow. Will you be part of it? We are looking forward to your online application. Great journeys start here, apply now!

*Human Intelligence