Let's Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
Responsible for managing the activities of a group of Underwriters. Oversees the decision process for the group. Monitors decisions of Underwriters and ensures systems and work flow meet appropriate standards. Selects and accepts major risks on behalf of the company and assists in the planning and control of the department. Assesses most complex situations that involve greatest risk. Within company guidelines, approves or denies applications on own discretion.
Competencies Critical objectives and responsibilities
- Customer
- Collaboration
- Leading with Influence
- Innovation
- Personal Mastery
- Executing
- Selects and accepts major risks on behalf of the company and assists in the planning and control of the department. Assesses most complex situations that involve greatest risk
- Prepare quotations in response to proposals received for credit insurance cover
- Issue policy documents in respect of accepted quotations
- Review existing policies on a regular basis and to assess credit risks
- Ensure smooth administration of policies by giving prompt attention to all correspondence, emails and telephone calls received from branches, policyholders, brokers and other parties
- Supervise staff, plan and organise workflow
- Continuous improvement to ensure effective service
- Ensure statutory and legislative knowledge is always current in order to resolve customer complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance CONFIDENTIA requirements.
- Ensure adherence to organisational policies, practices and procedures.
- Identify solutions to enhance cost effectiveness and increase operational efficiency
- Service delivery to ensure customer satisfaction
- Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.
- Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
- Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.
- Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.
- Cost control and governance adherence
- Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures.
- Comply with corporate governance policies, procedures and standards.
- Operate within agreed mandates. Quality people practices
- Align own behaviour with the organisation's culture and values.
- Share and transfer product, process, and systems knowledge to colleagues.
- Ensure achievement of own performance objectives.
- Actively share information with other team members regarding successes, issues, trends, and ideas.
- Actively participate in own professional development and career path.
- Manage the team’s performance.
- Actively promote a culture of learning and high-performance
- Experience, knowledge & skills required
- Grade 12
- Tertiary qualification in Commerce (NQF Level 6-7 or equivalent) or studying towards a Commercial degree
- Must have passed the Mark 4 Underwriting Technical Test
- Must have experience as an Underwriter at Mark 4 level
- Must have a mandate and prior experience will be required
- Have in depth knowledge of the commodities in the industry and must have worked with policy holders Underwriting skills at policy holder level
- Must have excellent communication and relationship building skills.
- Must have a Code 8 Drivers License and own transport
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Skills
Action Planning, Computer Literacy, Data Compilation, Data Controls, Default Risk, Insurance Product Management, Insurance Sales, Legal Practices, Management Reporting, Numerical Aptitude, Oral Communications, Professional Presentation, Risk Based Pricing, Risk Management, Underwriting Management
Competencies
Action Oriented
Business Insight
Communicates Effectively
Decision Quality
Financial Acumen
Instills Trust
Manages Complexity
Optimizes Work Processes
Education
NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent
Closing Date
12 October 2026 , 23:59
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
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