Senior Systems Support Engineer(Node)

Accountabilities

• Manage incident resolution processes using appropriate tools, application monitoring metrics, and reporting mechanisms to identify issues and implement corrective actions.

• Analyze complex application architectures, troubleshoot business-critical issues, and perform effective debugging and root-cause analysis to minimize service disruptions.

• Apply operational standards and engineering best practices to improve system reliability, stability, availability, and overall performance.

• Support the evolution, deployment, and maintenance of high-quality software through continuous delivery practices, enabling faster and more reliable delivery of customer value.

• Implement and optimize logging, alerting, and monitoring strategies to detect anomalies, investigate incidents, and improve system observability.

• Use DevOps tools and practices to deploy, operate, and maintain software efficiently across different environments.

• Develop, maintain, and test bug fixes and enhancements to existing codebases, ensuring quality, reliability, and maintainability.

• Promote cloud best practices, including resource optimization, monitoring, alerting, and secure application operations.

• Collaborate with cross-functional teams using Agile methodologies, contributing to continuous improvement and effective delivery.

• Mentor junior engineers and colleagues by sharing technical expertise, providing guidance, and promoting strong engineering practices.

• Apply modern technology approaches and emerging engineering practices to solve complex client challenges and improve technical solutions.

• Participate in a rotation-based, business-needs-driven support team that provides 24/7 coverage when required.

Requirements:

• Demonstrated experience developing and supporting applications using Node.js and Java, with the ability to troubleshoot and maintain production systems.

• Understanding of cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform, including cloud architecture, deployment, monitoring, and operational best practices.

• Experience with scripting languages such as Python or PowerShell to automate tasks and improve operational efficiency.

• Strong understanding of application architectures, including monolithic, N-tier, layered, microservices, and serverless systems.

• Excellent debugging, troubleshooting, and incident-triaging skills, with the ability to investigate complex issues and identify root causes efficiently.

• Hands-on experience with relational databases such as Microsoft SQL Server, MySQL, or PostgreSQL, as well as familiarity with relational and non-relational database technologies.

• Experience with containerization tools such as Docker and continuous integration and delivery tools such as Jenkins or Azure Pipelines.

• Familiarity with application monitoring and observability tools such as Datadog, Prometheus, or Grafana, including relevant performance metrics, reporting, and corrective actions.

• Ability to deliver high-quality, well-tested bug fixes and software enhancements while maintaining existing application functionality.

• Experience working with Agile methodologies, including Scrum and/or Kanban.

• Strong communication and interpersonal skills, with the ability to explain technical concepts clearly and collaborate effectively with diverse teams.

• A commitment to technical excellence, continuous improvement, security best practices, and efficient cloud resource management.

• Demonstrated ability to mentor junior team members, influence technical decisions, and share knowledge through team collaboration or external technology communities.

• Adaptability and resilience when working through ambiguous or challenging situations, with the ability to consider multiple approaches to problem-solving.

• Willingness to participate in a rotation-based support schedule and provide 24/7 availability according to operational requirements.

• A proactive approach to professional development, knowledge sharing, and adopting new technologies and engineering practices.

Benefits:

• Professional growth and career development: Access development programs, learning resources, and opportunities to shape your career according to your interests and ambitions.

• Continuous learning: Benefit from a learning-oriented culture that encourages technical exploration, knowledge sharing, and the development of new skills.

• Mentorship and collaboration: Work alongside experienced technology professionals and supportive colleagues who encourage professional growth and engineering excellence.

• Technical innovation: Contribute to challenging projects involving modern application architectures, cloud technologies, DevOps, and production systems.

• Career autonomy: Take ownership of your professional development while receiving guidance and support from colleagues and development initiatives.

• Collaborative environment: Join an inclusive, diverse, and supportive community that values teamwork, shared learning, and meaningful contributions.

• Client impact: Help solve complex business challenges through reliable, high-quality technology solutions.

• Employment type: Full-time employee position.

• Work location: On-site in Bangalore, India.