Job Description
Get to Know the Team
The Commercial Strategy & Operations team is the engine that turns insights into outcomes across GrabFin and Deliveries (spanning GrabFood, GrabMart, GrabPay, PayLater, Lending and Insurance). We partner across the business to identify growth opportunities, design practical strategies, and lead end‑to‑end execution that scales.
Operating as advisors to regional and country leaders, our team runs the business planning cycles and GTM execution. We measure what matters, ensuring that we back every operational move with data and strictly align it with Grab's overarching sustainable growth goals.
Get to Know the Role
Reporting to the Head of Commercial Strategy & Operations, you will shape the strategic direction of our Financial Services and Omnicommerce verticals.
You will mentor a high-performing team to turn your strategies into tangible business impact. You will use analytical rigor and commercial planning to influence executive stakeholders both internally and externally.
Above all, you will be a trusted partner to leadership. When our challenges become messy or unpredictable, they will look to you to step in, cut through the noise, and bring structure and clarity.
The Critical Tasks You Will Perform
- Strategy & Commercial Planning: Drive the annual and half-yearly strategy for our Financial Services and Omnicommerce verticals. You will combine financial, product, and operational insights to translate commercial targets into roadmaps that optimize core products and/or incubate new models. Holding accountability for shared OKRs, you will ensure our operational execution strictly aligns with the bottom line.
- GTM Planning & Commercialization: Bring new business concepts to life by leading the Go-To-Market strategy and operational launch. You will balance high-level strategic vision with rigorous ground-level feasibility to ensure successful market adoption.
- Cross-Functional Program Ownership: Independently lead complex projects through cross functional collaboration. Own team's prioritization framework, allocating resources and clearing bottlenecks to ensure seamless delivery
- Executive Thought Partnership: Serve as a thought partner for country and regional Grab leadership. You will champion Malaysia's agenda, ensuring regional product roadmaps reflect on-the-ground realities.
- Performance Tracking & Analytical Insights: Monitor core business metrics and investigate anomalies. You will translate data into actionable problem statements
- Team Leadership: Manage, develop, and mentor your team, helping them grow both analytically and strategically.
Qualifications
What Essential Skills You Will Need
- Experience & Domain Expertise: 10–12 years in strategy, consulting, product, or program management at a tech company, financial services institution or similar fast-paced environment. We strongly prefer work experience in Financial Services (payments, credit, lending) or highly quantitative industries.
- Strategic & Analytical Rigour: Ability to frame problems with clear hypotheses, and to translate complex datasets into strategic insights & decisions. Proven experience driving P&L impact - whether through revenue, cost savings, or efficiency (SQL is a strong plus).
- Cross-Functional Project Management: Strong project management capabilities to align stakeholders with conflicting priorities and lead seamless execution across teams.
- People Leadership: Experience managing a team, with a genuine interest in people development, mentoring, and fostering a culture of continuous learning and excellence.
- Executive Influence & Navigating Ambiguity: The ability to take control of unstructured, unpredictable business challenges and carve out a clear path forward. You can demonstrate thought leadership across multiple teams and functions.
Additional Information
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
Company Description
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.