Senior Site Reliability Engineer

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

• Provide technical leadership to a growing team focused on applying software engineering practices to operations at scale.
• Monitor and report on service level objectives for a given applications services. Work with business and product owners to establish key performance indicators.
• Participate in conducting technical training events, game day scenarios, and focused engineering spikes.
• Design and architect operational solutions for managing applications, with the specific goal of increasing the automation, repeatability, and consistency of operational tasks.
• Create and maintain monitoring technologies and processes that improve the visibility to our applications' performance and business metrics and keep operational workload reasonable.
• Sponsor healthy software development practices.
• Persistent testing of application and infrastructure resiliency over a variety of error conditions.
• Partnering with security engineers and developing plans and automation too aggressively and safely respond to new risks and vulnerabilities.
• Collaborate with internal teams to ensure that operational development solutions meet business requirements.
• Provide architectural and practical guidance to software development to improve resiliency, efficiency, performance, and costs.
• Develop, communicate, and monitor standard processes to promote the long-term health of sustainability and health of operational development tasks.
• Collaborate with and include yourself into the “feature/Service” oriented development teams.

Qualifications:

• Bachelor's Degree in Computer Science, Computer Engineering, Software Engineering, MIS, or other related discipline required.
• Prior relevant software development / architecture experience.
• Good hands-on experience in a DevOps or System Administration role.
• Prior experience building and supporting cloud-based solutions
• Experience in a production environment supporting mission-critical applications
• Experience in one or more of the following: C, C++, Java, Python, Go, Perl or Ruby.
• Experience with algorithms, data structures, complexity analysis and software design.
• Experience working with configuration management and deployment automation tools like Chef, Terraform, Puppet or Ansible.
• Experience within operations, administering both Window (2003/2008/2012) and Linux machines.
• Knowledge of the Software Development Life Cycle with experience working in QA and beta environments.
• Proficiency in cloud computing concepts as well as on premise.
• Experience working with Azure cloud infrastructure and services is strongly preferred.
• Experience with virtualization and container solutions is strongly preferred. (ie. , Docker, Kubernetes, ECS)
• A strong understanding of diverse infrastructure platforms and infrastructure concepts
• A strong understanding of the Agile software development methodology
• Knowledge of standard production practices including change management
• Ability to debug and optimize code and automate routine tasks.
• Systematic problem-solving approach coupled with strong communication skills and a sense of ownership and drive.

Nice to Have:

• Versatility as demonstrated with troubleshooting diverse sets of hosting technologies (web server platforms, Java application platforms, operating systems, network components, virtualization technologies, database platforms)
• Healthy knowledge of Linux (have compiled your own kernel at some point, know how to trace syscalls, understand TCP, care about the difference between sysvinit/runit/systemd, etc.)
• Knowledge of Open Source software’s and contributions to the open source community.

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.

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