Senior Salesforce Project Manager

Accountabilities:

• Develop, document, and maintain comprehensive project management deliverables, including project plans, budget and timeline reports, and issue and risk tracking and mitigation plans.
• Develop project strategies and delivery plans with project and delivery leaders, identifying the appropriate methodologies, tools, and resources required for success.
• Forecast project resource requirements and communicate staffing needs throughout the project lifecycle.
• Monitor project budgets against approved plans and work with clients and project teams to resolve variances promptly.
• Manage day-to-day project and team operations, ensuring deliverables remain on track and projects progress toward successful completion.
• Establish and implement effective project management processes and best practices while maintaining internal reporting and delivery standards.
• Manage scope changes and prevent scope creep by evaluating, coordinating, and responding to requests outside original specifications.
• Ensure the quality of project deliverables through structured planning, execution, quality assurance, and quality control practices.
• Coach and mentor project teams on agile methodologies and best practices when appropriate.
• Deliver high-quality technology solutions that create value for clients and contribute to satisfaction and long-term retention.
• Manage client relationships and expectations while ensuring compliance with applicable industry, privacy, security, and client standards.
• Identify opportunities to expand services within existing projects and broader client organizations.
• Support the full service-delivery lifecycle, from identifying opportunities and developing relationships through delivery strategy and execution.

Requirements:

• Bachelor’s degree or higher in Business Administration, Information Technology, Computer Science, Digital Marketing, or a related field; equivalent combinations of education and technical experience may also be considered.
• 5+ years of project management experience within technology consulting or professional services.
• Demonstrated ability to establish and implement clear processes and procedures that improve operational and project management effectiveness.
• Working knowledge and experience with Salesforce or MuleSoft platforms and products; Salesforce certification is highly desirable.
• Experience with digital experience or creative design projects is a plus.
• Strong understanding of stakeholder and end-user needs, business problem analysis, solution development, SDLC methodologies, and structured discover, design, execute, and deploy project lifecycles.
• Proven ability to lead projects from initiation through completion while managing multiple engagements at different stages simultaneously.
• Experience driving service delivery from opportunity analysis and relationship development through delivery strategy and execution.
• Ability to navigate complex business initiatives, influence and negotiate with stakeholders, and establish long-term objectives supported by clear strategies and actions.
• Metrics-driven approach with strong deductive reasoning, analytical thinking, and problem-solving capabilities.
• Highly organized, self-motivated, intuitive, and collaborative, with the ability to operate effectively in complex environments.
• Strong interpersonal, communication, mentoring, and collaboration skills.
• Experience working with agile project management approaches.
• High professional and personal standards, with strong integrity and accountability.
• Excellent written and verbal communication skills.
• Ability to work effectively and professionally from a home-based location in the United States.
• Flexibility to collaborate with global clients across multiple time zones and travel occasionally to client sites or headquarters in Indianapolis, Indiana.
• Must be authorized to work in the United States for any employer without current or future sponsorship requirements.
• Role is not open to C2C arrangements.

Benefits:

• Fully remote position for candidates based in the United States.
• Opportunity to lead complex Salesforce and technology consulting engagements for enterprise clients.
• High level of ownership across project scope, schedules, budgets, resources, and client relationships.
• Exposure to multiple projects, industries, stakeholders, and technology challenges.
• Collaborative environment focused on quality, innovation, continuous improvement, and client success.
• Opportunities to mentor delivery teams and contribute to project management best practices.
• Compensation is determined based on qualifications, experience, skillset, geography, and internal equity.
• Total compensation includes equity, perks, benefits, and professional development opportunities.