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The Opportunity
The Renewals Sales Specialist is responsible for renewing, up-selling, and closing license contracts for assigned accounts. Handling the entire renewals process for accounts, understand customer requirements, guide them through the renewal cycle, negotiate and issue proposals, forecast renewal opportunities, track purchase orders, and close renewals on time. Utilize internal systems to accurately manage client renewal information, status, and reports to accurately forecast contract renewals.
The Renewals Sales Specialist requires combining solution expertise, business strategy, and top-tier service to maximize platform value and solution adoption within the customer base. You will work closely with relevant internal departments including Account Executives and Directors, Product Specialists, Support Teams, Consultants, Contracting, Finance, and Legal to build awareness and influence for timely and successful renewals and expansion. In addition, you will engage directly with customers to propose the value proposition of Adobe's solutions, support business requirements, and overcome objections to ensure the success of upcoming renewals.
What You'll Do
Manage a pipeline of strategic customer contracts coming up for renewal
Develop relationships at the Senior Director / Executive level, and procurement, leading conversations around strategic renewal deliverables and commercials.
Partner with internal teams to design and execute plans that align with both customer and organisational goals.
Research customer contracts and purchasing history in Adobe's various systems to create timely and accurate proposals for renewals
When retention risks are detected, collaborate with Sales, Support team, and management to propose recovery plans
Demonstrates deep understanding of renewal trends, competitive landscape, and Adobe solutions. You’ll leads strategy sessions to align next steps and drive value realisation for customers and Adobe.
Develop scalable renewal methodologies and content (e.g., KPIs, use cases) that drive customer success and pre-sales efforts, and shares insights to promote continuous learning and innovation.
Regularly exceed renewal performance metrics, managing systems to document progress and interactions. You lead initiatives that ensure customer growth, retention, and value realisation.
Champion the use of renewal methodologies, using data analysis to adjust strategies for maximum outcomes and fostering deeper partnerships.
What you need to succeed
Minimum of 5 years’ relevant experience working in Sales/Customer Success/Account Management, specifically working in positions with commercial responsibility of renewing $M+ contracts
Strong understanding of the renewal sales cycle and value selling processes into strategic accounts
Ability to use financial/quantitative data to influence C-level decision making, make recommendations, handle objections effectively and clearly articulate ROI for the customer
Ability to see the big picture and plan accordingly, yet detailed enough to handle the day-to-day customer interactions
Advanced written and verbal communication skills to lead C-level discussions and articulating complex renewal concepts with clarity.
Data driven, results driven, and strong presenting skills
Excellent interpersonal skills and the ability to handle executive interactions
Ability to respond quickly to multiple ad hoc requests while meeting customer expectations
Excellent forecasting skills
Ability to work under strict procedures, timelines and compliance
Disciplined at prioritizing, organizing, and executing
Good team player to collaborate with other specialization roles
Strong problem-solving skills with high attention to detail
Preferred Qualifications
Understanding of Adobe Experience Cloud technologies
Analytical reasoning, creativity, conceptual ability, critical thinking, and judgment skills
Location: KAFD, Riyadh
Hours of work: 40 hours per week
Education requirement: Degree or equivalent qualification/experience
Experience requirement: Minimum 5 years in SaaS solution environment
Benefits: Private medical insurance; Employee stock purchase plan; Holiday & global well-being days; Allowances plus many more.
Application start and end date: Starting 14th August for approx. 4-6 weeks.
Adobe Middle East
Adobe in the Middle East empowers businesses and individuals through creativity and digital transformation. In Saudi Arabia, we support Vision 2030 by driving innovation, developing local talent, and enabling exceptional customer experiences. As the regional headquarters for foreign companies, Adobe serves as a strategic hub for growth and collaboration across markets. Join us to help shape the future of digital experiences in one of the world’s most dynamic economies.
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
Let’s Adobe together
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
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