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Job Category
Customer Success
Job Details
About Salesforce
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JOB TITLE: Engagement Delivery (Project Manager) Manager/Senior Manager
LOCATION: United Kingdom
About the Role
We are looking to hire a number of Senior Project Managers/Project Managers/Engagement Delivery Senior Managers to join Salesforce Professional Services in London, supporting a major UK Public Sector programme. You will lead the delivery of complex, enterprise-scale Salesforce implementations for government and public sector customers. You will guide multidisciplinary project teams of technical and non-technical consultants, manage customer relationships, and make sure outcomes are delivered on time, on budget and to a high standard. You'll work in a fast-paced, high-visibility environment and act as an extension of the account team, helping customers realise the full value of Salesforce.
Key Responsibilities:
- Lead project teams, giving clarity, motivation and direction throughout the engagement.
- Act as the primary customer interface, applying Salesforce delivery methodology, project gates and governance.
- Build and own project plans. Track progress and timelines, adjust schedules as needed, and resolve issues to deliver on time and on budget.
- Manage project resources, utilisation, budgets and financials, including timesheet approvals.
- Lead large projects, or several smaller interrelated projects, that need complex cross-functional teamwork.
- Run risk, issue, dependency and change management, and communicate regularly with stakeholders.
- Facilitate requirements gathering and help shape project deliverables and documentation.
- Coordinate User Acceptance Testing and business sign-off.
- Manage delivery within public sector governance, assurance and reporting requirements. [confirm with Gregory]
- Support the account team in extending the Salesforce footprint.
Experience/Skillset Required
Essential:
- 5–7+ years of project management experience, including delivering external client projects.
- Direct responsibility for project delivery, budgets, and schedules, including managing project budgets of £500k+ and teams of 10–20+ people.
- Proven record of delivering high-quality results on schedule and within budget.
- Ability to balance business and technical requirements when building project plans and estimates.
- Strong stakeholder management, including the ability to navigate complex client dynamics and difficult conversations.
- Excellent written and verbal communication and interpersonal skills.
- Ability to work effectively in a fast-paced, high-visibility team environment.
- Willingness to travel to customer sites as needed.
Desired (but not essential):
- Experience delivering projects for UK central government or public sector organizations (e.g., NHS, Home Office, DWP) is a big plus.
- Project management certifications such as PRINCE2, PMP, SAFe, or Scrum.
- Hands-on Salesforce delivery experience or CRM/enterprise SaaS implementation experience (nice to have, as platform training will be provided internally).
- Familiarity with UK public sector procurement frameworks and governance/assurance processes.
- Experience managing remote or distributed delivery teams.
- Existing Security Clearance (SC Clearance).
NOTE: By applying to the Engagement Delivery Manager posting, recruiters and hiring managers across the organization hiring Engagement Delivery Managers will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.
BENEFITS & PERKS
- Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
- World-class enablement and on-demand training with Trailhead.com
- Exposure to executive thought leaders and regular 1:1 coaching with leadership
- Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
- For more details, visit https://www.salesforcebenefits.com/
In school, or graduated within the past 12 months? Please visit FutureForce for opportunities.
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Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.