Senior Program Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Program Manager

Mastercard Revenue Operations & Enablement, part of Revenue Accounting Services in GBSC, is seeking a skilled Senior Program Manager to manage various functions of Operational Excellence. The Senior Program Manager will ensure smooth and efficient business processes, manage relationships and stakeholders, and develop and implement strategies to enhance operational performance. This role will also play a key part in program managing regulatory and compliance-driven initiatives across billing and revenue operations. It requires a strong understanding of business analysis, project management, and operational excellence.

This is an individual contributor role with no direct reports.

Role – Key Responsibilities

· Develop, plan, and oversee the implementation and delivery of operational projects for revenue systems and solutions with assigned teams independently.

· Manage the end-to-end delivery of program work by reporting progress and ensuring dependencies are covered, overseeing the gaps between teams, processes, and systems, and removing blocking issues to achieve successful delivery.

· Program manage regulatory and compliance-driven initiatives end to end, translating requirements into clear scope, plans, owners, and milestones, and delivering against externally mandated deadlines.

· Execute and perform intake analysis and tasks across cross-functional teams, aligning focus and priorities with Revenue Operations & Enablement's published Best Practices and SOPs.

· Facilitate effective retrospectives with your team(s) to identify actionable improvements, while ensuring that challenges beyond the team's control are clearly communicated to leadership.

· Clearly report the scope, timelines, dependencies, owners, actions, risks, and mitigation strategies for operational initiatives to both the team and leadership.

· Enhance team efficiency through process improvements.

· Serve as the primary point of contact for your team, delivering accurate status updates and relevant data to key stakeholders and leadership.

· Lead meetings efficiently by scheduling, preparing agendas, documenting minutes, and completing follow-up actions.


All About You – Required Skills and Qualifications

· Proven experience in program management, operations assurance, or a related field.

· Experience program managing regulatory, compliance, or audit-driven initiatives with fixed external deadlines.

· Working knowledge of internal controls, audit processes, and documentation standards.

· Strong understanding of industry standards and best practices in operational assurance.

· Excellent project management skills, with a track record of successfully executing and delivering complex projects.

· Effective and structured oversight skills.

· Excellent communication, collaboration, and interpersonal skills.

· Ability to work effectively in a fast-paced environment.

· Analytical, investigative, and problem-solving skills.

· Strategic thinker with the ability to derive and translate data analytics to meet business goals.

· Coordination and organization skills, and the ability to work with multiple stakeholders across global locations to ensure the program's success.

· Must be able to work independently in developing and mapping out solutions.

· Experience operating in agile delivery and waterfall models, including but not limited to project plans, releases, managing dependencies, roadmaps, and backlog prioritization.

· Proficiency in Microsoft Office 365 tools.

· Solid understanding of risk management disciplines.

Preferred Qualifications

· Professional certifications such as PMP, Six Sigma, or other relevant certifications.

· Experience in the financial services, payments, or technology industry.

· Experience supporting internal or external audits or regulatory examinations.

· Experience with ALM, Jira, Access, or other comparable business intelligence and lifecycle management tools.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.