Senior Product Development Manager

Our remote first employees join and stay at Phase2 to be a force. In pursuit of digital experience that advances the human experience, you will do your best work, live fully, and succeed as a team.

Phase2 a digital agency passionate about customer experience, grounded in data & insights, and rooted in more than two decades of successful technology delivery. We guide industry-leading companies to what’s next in their digital landscape.

And it all begins with finding the right people who align with our values and passion for impact.

As a Senior Product Development Manager, at Phase2, you will lead the strategy, definition, and delivery of intelligent digital products that leverage AI to create adaptive, personalized, and forward-looking experiences. You will operate at the intersection of product development, data, and emerging technology, shaping tools and solutions that drive measurable outcomes for our clients.

This role is ideal for a strategic product leader who thrives in complex, fast-moving environments, excels at translating bold ideas into high-impact digital solutions, and brings hands-on experience building AI-powered features that prioritize outcomes.

This position reports to: VP, Strategy

Job Responsibilities

• Own the client product strategy and roadmap for AI-powered solutions, aligning business needs, user insights, and technical feasibility
• Translate complex requirements into clear product plans, epics, and user stories that move from idea to execution
• Identify opportunities to embed AI across platforms and workflows (e.g., semantic search, predictive recommendations, personalized UX)
• Collaborate with cross-functional teams to build scalable, human-centered products
• Lead agile ceremonies and ensure delivery momentum while maintaining high standards of usability, performance, and accessibility (WCAG 2.2)
• Validate product outcomes through continuous iteration, stakeholder feedback, and defined success metrics
• Guide 30/60/90-day pilots of new features or capabilities and lead integration into broader platform roadmaps
• Evangelize AI product thinking internally and externally; contribute to thought leadership and product practice development

Minimum Qualifications

• 5–7 years of product management experience leading cross-functional digital teams
• 1–3 years of proven experience bringing AI-powered products from zero to one and scaling from one to n, with a focus on user impact, value creation, and measurable ROI
• Strong understanding of agile development practices and experience with tools like Jira, Confluence, and product analytics platforms
• Experience working in or with digital agencies, consultancies, or fast-paced product organizations
• Experience with web-based applications including data-driven websites/portals, web services, content management systems (CMS), contact relationship management (CRM), e-commerce (EC), membership management, and online community solutions
• Proven ability to simplify complex requirements and communicate clearly across stakeholder groups
• Familiarity with accessibility standards (WCAG 2.2) and inclusive product practices
• Experience with various levels of quality assurance testing and developing QA test plans
• CSPO or equivalent certification preferred

Preferred Qualifications

• Experience with AI product use cases such as search optimization, recommendation systems, intelligent content delivery, or workflow automation
• Understanding of enterprise SaaS, B2B tools, or modular platform design
• Comfort navigating cloud infrastructure environments (AWS, Azure, GCP)

Advancement Criteria

Phase2 is committed to transparency for career advancement. Eligibility for advancement is dependent on:

• Performance Management evaluation history indicating strong performance and exceeding expectations of current role;
• Consistent demonstration of successfully executing the minimum qualifications of the next level
• Endorsement from senior leadership and peers

The typical advancement path is to Lead Product Manager.

Physical Demands

• Frequently remain in a stationary position, often standing or sitting for prolonged periods of time.
• Occasional adjusting or moving of light objects up to 20 pounds in all directions.
• Continuous communication on live video chats, calls, and through emails and messaging platforms for the purpose of exchanging information.
• Continuous repetitive movements that may include the wrists, hands, and/or fingers.
• Travel (approx. 15% - 25%) when required.

Mental Demands

• Comprehension - Must continuously be able to understand direction and adhere to established procedures. Must also be able to gather information from clients and employees and synthesize this information in a meaningful way. May also be responsible for making improvements or recommendations to existing procedures.
• Organization - Must continuously be able to gather and classify information, store information learned from conversations and communications, and then be and be able to quickly recall, interpret, and explain information.
• Reasoning and Decision Making - Must continuously use logic to analyze and interpret information, and prioritize.
• Communication - Must continuously express or exchange ideas and meaning with employees and clients.
• Resilience - Must continuously adapt well in the face of workplace stressors.

Working at Phase2

At Phase2, we want you to be a force. Not for just one thing, but for your thing: the intersection of your expertise and your passion. And we will help you achieve it.

You are not just your expertise. You are a whole and complete story, and we invite all of it. We live fully with dynamic careers because we know that your best self is your whole self. That means we build authentic relationships with each other, there is no hidden home life, your schedule is your own, and the quirks that define you are storied.

Our formula for impact weaves together our brains and our spirits. We enchant with logic and lead with courage. We are questioners, nerds, and inventors — logicians at heart who meet challenges with curiosity and a “what’s next” spirit.

When we work as one, we are potent and powerful. We succeed together. Your team will give you the autonomy you want and will always challenge, support, and advocate for you — and together you will achieve more than you ever could alone.

We live our passion — ignite change and share it with the world.

Equal Employment Opportunity

Phase2 is an Equal Opportunity Employer and complies with all applicable laws regarding non-discrimination and affirmative action. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, or any other protected status. We are committed to providing reasonable accommodations to applicants with disabilities throughout the recruitment process.

Must be legally authorized to work in the United States without the need for sponsorship now or in the future.