Senior Manager, Strategic Operations - Technology Strategy & Roadmap

Accountabilities:

• Develop and maintain a multi-year technology roadmap covering data systems, reporting platforms, automation, workflow tools, and commercial support capabilities.
• Translate business strategy, operating-model requirements, and stakeholder priorities into clearly sequenced technology capabilities, roadmap themes, and delivery recommendations.
• Lead annual and quarterly technology planning processes, evaluating demand, capacity, dependencies, risks, expected benefits, and overall business value.
• Assess current-state tools, reporting environments, workflows, and data systems to identify modernization opportunities, simplification requirements, and future capability gaps.
• Partner with Technology, Data, Product, platform, and business leaders to ensure proposed solutions align with enterprise standards, architecture patterns, platform direction, and operational requirements.
• Prepare executive-ready roadmap materials, decision frameworks, investment recommendations, prioritization options, and supporting analysis for senior leadership.
• Serve as a strategic bridge between business leaders, technology partners, data teams, product teams, reporting teams, platform owners, and external vendors.
• Facilitate roadmap planning and prioritization forums, aligning stakeholders around business value, technical dependencies, resources, timelines, risks, and trade-offs.
• Develop clear decision materials that communicate available options, anticipated impacts, dependencies, and recommended next steps across diverse stakeholder groups.
• Influence internal and external partners to advance roadmap priorities, resolve blockers, and maintain alignment between technology planning and commercial strategy.
• Lead current-state and future-state assessments across reporting, automation, workflow, data, and commercial support platforms.
• Develop KPI and value-realization frameworks to track roadmap progress, adoption, operational impact, stakeholder experience, and business outcomes.
• Create transition planning materials that support the movement of roadmap initiatives from strategy into delivery, implementation, adoption, and ongoing operational support.
• Coordinate cross-functional technology initiatives while maintaining strong prioritization, governance, communication, and accountability.

Requirements:

• At least 7 years of professional work experience.
• At least 4 years of experience supporting technology strategy, roadmap planning, data systems, reporting platforms, automation, analytics tools, or technology-enabled business operations.
• At least 3 years of experience leading teams and cross-functional technology initiatives within an enterprise environment.
• Demonstrated experience translating business strategy and stakeholder requirements into technology capabilities, roadmap priorities, sequencing recommendations, and executive-level decision materials.
• Strong understanding of technology planning, prioritization, business value assessment, dependencies, risks, and investment trade-offs.
• Strong partner-management skills and the ability to translate business needs into practical technical solutions.
• Strong prioritization, team management, communication, and stakeholder-influence capabilities.
• Ability to synthesize complex information and present clear recommendations to senior leaders.
• Bachelor’s degree, or an Associate’s degree plus 6+ years of technology-related experience, or a high school diploma/GED plus 12+ years of technology-related experience.
• Five or more years of professional experience in Technology or a related field is preferred.
• Ability to travel up to 10%.
• Comfortable operating in a highly cross-functional environment where priorities, dependencies, and technology needs may evolve.

Benefits:

• Annual salary: $90,000–$120,000, based on applicable and specialized experience and location.
• Annual incentive: Eligibility to participate in an annual incentive/bonus plan, subject to applicable plan terms and conditions.
• Remote flexibility: Fully remote position in the United States, with the role also based at the corporate office in Dallas, Texas.
• Travel benefits: Access to deeply discounted hotel stays, including up to 110 discounted nights and rates as low as $40 per night through the travel program.
• Employee stock purchase program: Opportunity to purchase company shares at a 15% discount, subject to program terms.
• Paid parental leave: Paid leave available to eligible employees, including partners and adoptive parents.
• Caregiving support: Dedicated caregiving concierge services to help employees navigate caregiving needs.
• Crisis support: Access to crisis concierge services providing practical and emotional support during difficult life events.
• Mental health resources: Access to counseling and support through an Employee Assistance Program.
• Paid time off: Generous PTO to support rest, personal needs, and work-life balance.
• Health and welfare coverage: A range of health plans supporting medical, dental, vision, and broader wellbeing needs.
• Retirement benefits: Retirement plans designed to support long-term financial security.
• Strategic career scope: High-visibility opportunity to influence technology strategy, roadmap decisions, modernization, and commercial operations at enterprise scale.