Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery,” which offers next-day delivery for a wide selection of items at affordable prices, and “Rocket Overseas,” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”
Position: Senior Manager, Pricing Operations
Role Summary
The Senior Manager, Pricing Operations will lead a team responsible for operational programs, cross-functional execution, and scalable process governance that support Coupang’s business in Taiwan. This role will own program milestones, risks, dependencies, operating metrics, and root-cause analysis across complex business operations. The successful candidate will use SQL, structured problem solving, and effective English communication to turn operational issues into measurable actions and outcomes. (The scope may include price-match-adjacent programs such as competitive intelligence, competitor purchasing, mystery shopping, or seller-classification initiatives.)
What will you do?
- Lead and develop an operations team, with responsibility for work allocation, performance management, talent development, and team output.
- Drive cross-functional programs by aligning stakeholders, resolving priority conflicts, clarifying ownership, and delivering shared outcomes.
- Own operational processes and programs from definition through execution, including milestones, risks, dependencies, governance, and performance metrics.
- Build and use SQL queries to investigate operational performance, identify anomalies, test root-cause hypotheses, and support decisions.
- Translate complex operational problems into structured analyses, validated causes, actionable plans, and measurable improvements.
- (Design and operate competitive-information, mystery-shopping, competitor-purchasing, or seller-classification workflows that produce structured decision inputs.)
Basic Qualifications
- Demonstrated people-management experience with formal responsibility for team performance, work allocation, talent development, or personnel decisions.
- Demonstrated experience leading cross-functional stakeholders without relying solely on direct reporting authority.
- Business Operations, Product Operations, or Program Management experience with responsibility for processes, milestones, risks, dependencies, governance, or operating metrics.
- Demonstrated ability to structure complex problems, identify and validate root causes, and distinguish symptoms from underlying causes.
- Hands-on experience building SQL queries.
- Ability to communicate effectively in spoken and written English.
Preferred Qualifications
- Experience in an e-commerce or software company.
- Experience in Product Operations, Business Operations, or Program Management.
- Evidence of end-to-end ownership for operational processes, cross-functional programs, execution governance, and measurable results.
- Experience resolving conflicts involving cross-team goals, priorities, dependencies, or accountability boundaries.
- Experience developing hypotheses, identifying data requirements, validating causes, and converting findings into operational actions.
- (Experience operating competitive-intelligence, mystery-shopping, competitor-purchasing, seller-classification, Marketplace Operations, Seller Operations, or Merchant Operations programs.)
- Pricing or retail-pricing experience is welcome but not required.
- Retail experience is welcome but not required.
Recruitment Process and Others
- Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview - Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
- Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection may receive preferential treatment for employment in accordance with applicable laws.
Equal Opportunity
Coupang provides equal opportunities to all employees. We could not have achieved our unprecedented success without the valuable perspectives of our globally diverse teams.