Senior Manager, Digital Product Strategy

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing 

Our Digital Product Strategy team shapes the direction of high-impact digital banking experiences by connecting client needs, business priorities, and delivery planning. As a Senior Manager, Digital Product Strategy, you'll be a senior strategic voice on the team, owning the business case, roadmap, and initiative-level direction for some of our most complex and visible digital initiatives. You'll work 1-3 quarters ahead of delivery to ensure Product Owners have a clear, business-justified pipeline of work to execute against. In this role, you'll lead discovery, define initiative framing, and create high-quality epics that set squads up for success. You'll also partner closely with senior stakeholders to influence prioritization and investment decisions, while helping track benefits after launch. Given the scope of your mandate, you'll extend your expertise beyond your home squad by advising additional initiatives and mentoring junior and intermediate team members.  

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote. 

How you'll succeed  

• Roadmap and business case ownership - Lead the development of squad roadmaps, business cases, and benefit forecasts for high-impact digital banking initiatives, ensuring each initiative entering the backlog is supported by a clear and measurable business rationale. 
• Discovery and initiative direction - Author and facilitate discovery with Product Owners and stakeholders to define business direction, journey context, and initiative framing that guide requirements and support strong delivery outcomes. 
• Epic development and quality standards - Own epics as a core deliverable by defining business objectives, success metrics, and scope early, while maintaining a high-quality bar for epic development across the team. 
• Stakeholder partnership and influence - Act as a primary business contact for senior stakeholders, translating delivery progress into clear business narratives and representing squad priorities in investment and prioritization discussions. 
• Benefit realization and performance tracking - Establish key performance indicators and success measures at the start of each initiative, then partner with analytics and measurement teams to assess results against the original business case. 
• Team contribution and mentorship - Provide guidance to other squads as needed, share best practices across the team, and coach junior and intermediate team members to strengthen overall capability. 

 

Who you are 

• You're an experienced digital strategy professional. You bring 7+ years of experience in business analysis, digital product strategy, or a related discipline, ideally within financial services or another regulated environment. 
• You know how to turn strategy into delivery-ready work. You have a strong track record of developing business cases, defining epics or similar initiative-level artifacts, and translating strategic priorities into roadmaps that delivery teams can execute with confidence. 
• You're a strong communicator and influencer. You can build credibility with senior business stakeholders and clearly articulate, support, and defend recommendations and business cases at the executive level. 
• You bring agile delivery knowledge. You have working knowledge of agile ways of working, including Jira, epics and stories, story-writing standards, and INVEST principles, and you can apply them effectively across a multi-squad environment. 
• You're committed to helping others grow. You have experience mentoring or informally guiding colleagues and are motivated to elevate team standards, share knowledge, and support the development of emerging talent. 
• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability. 

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 18th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Effectiveness, Client Service, Communication, Detail-Oriented, Process Improvements, Professional Presentation, Relationship Management, Teamwork