Our Mission
You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked.
We’re here to give power to the patient.
For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more.
Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting. We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking.
Fixing healthcare starts with fixing access to it. And we're still just getting started.
Your Impact on our Mission
Zocdoc’s most important asset is our people. As a Senior Manager of Business Development, you’ll be responsible for creating, managing, and growing strategic partnerships critical to Zocdoc’s growth. This role will initiate and negotiate new partnerships, grow and develop ongoing partner relationships, and manage partner performance with an initial focus on strategic distribution partnerships.
The ideal candidate has a proven track record of successfully managing partnerships with large companies, driving measurable growth through external relationships, and thinking strategically about complex business issues. This person should be comfortable owning both new business development and existing partner performance, including identifying opportunities to improve results, expand relationships, and create mutual value for Zocdoc and our partners.
This role will be responsible for coordinating cross-functional partnerships in collaboration with various teams across the organization, including product, engineering, marketing, operations, finance, legal, analytics, sales, and leadership. This role will report to the Sr. Director of Business Development.
You’ll enjoy this role if you are...
- Personally motivated by owning a project or relationship from start to finish. You will manage the entire partner lifecycle from ideation to execution, including partner performance, growth, and long-term relationship management
- Experienced at building a network, both internal and external to your organization
- Passionate about finding creative, scalable, and mutually beneficial partner opportunities
- Commercially and analytically minded. You enjoy understanding what is driving performance, identifying opportunities for improvement, and translating insights into action
- A strong relationship builder and negotiator. You enjoy finding financially and commercially beneficial terms for new and existing partner agreements
- Excited about shaping Zocdoc’s strategic direction by identifying innovative opportunities and aligning partnerships with long-term business goals
- Energized by a mix of new business development, partner management, performance optimization, and cross-functional execution
Your day to day is...
Partner Ownership & Relationship Management
- Serving as the primary business owner and “go-to” contact for a portfolio of strategic distribution partners, including performance, partner communications, issue resolution, and ongoing engagement
- Defining and executing on the long-term partner relationship strategy, including knowing which partnerships or opportunities to grow, optimize, or deprioritize
- Leading recurring partner conversations, business reviews, and strategic check-ins to assess performance, align on goals, and identify areas for improvement
Performance Management & Growth
- Monitoring partner performance metrics, engagement levels, and program outcomes to identify trends, diagnose issues, and recommend actions to improve results
- Identifying opportunities to expand existing partnerships, improve commercial outcomes, and create additional value for partners and Zocdoc
- Partnering with internal teams and external stakeholders to optimize partnership performance and unlock incremental growth
New Business Development & Inbound Evaluation
- Owning distribution partnership opportunities from end to end, including identifying, structuring, negotiating, amending, closing, managing, and growing strategic deals
- Evaluating inbound partnership opportunities, leading introductory conversations, and determining whether opportunities should be advanced, routed to another owner, or deprioritized
- Communicating the value propositions and key areas of alignment between strategic partners and Zocdoc
Cross-Functional Execution & Strategic Support
- Collaborating with product, partner engineering, marketing, operations, legal, finance, analytics, sales, and Zocdoc leadership to deliver scalable and beneficial partnerships
- Partner closely with Business Operations to identify process improvement opportunities, align on operational priorities, and drive the execution of scalable solutions that enhance account performance and business outcomes.
- Ensuring timely and successful delivery of partner-related commitments through strong cross-functional coordination and follow-through
- Building compelling partner narratives, pitch materials, business cases, and internal recommendations to move opportunities forward
- Keeping abreast of developments and trends across healthcare, consumer behavior, marketing, distribution, and partnership models
- Representing Zocdoc at industry events and in response to partner opportunities
You’ll be successful in this role if you have...
- 7+ years of experience in business development, strategic partnerships, partner management, strategic account management, or a related commercial role
- Proven ability to build and maintain relationships with senior leaders and executives, both internally and externally
- Experience managing performance-oriented partnerships, distribution partnerships, marketing partnerships, channel partnerships, or other commercially measurable partner relationships
- Strong commercial and analytical instincts, with the ability to interpret performance data, identify trends, and translate insights into action
- Proven ability to grow existing partner relationships by identifying optimization opportunities, improving performance, and expanding commercial impact
- Experience owning partnerships or commercial deals from initial conversation through negotiation, execution, launch, and ongoing management; sales experience a plus
- Superb communication skills, with a strong ability to keep stakeholders aligned across multiple mediums
- The ability to work independently and as an individual contributor with minimal oversight
- Strong cross-functional collaboration skills and experience working with teams such as product, marketing, operations, finance, legal, analytics, sales, and leadership
- Comfort operating in ambiguity, managing multiple workstreams at once, and bringing structure to complex opportunities
- The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity
Benefits
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness program with Wellhub
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.
NYC Base Salary Range
$177,700—$240,000 USD
Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data and internal equity. The base salary offered will depend on experience, skills, qualifications, and business needs. Certain positions are also eligible for variable pay and/or equity.
Silicon Valley, CA Base Salary Range
$177,700—$240,000 USD
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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