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The Opportunity
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Senior Manager, Agency Training & Development with the resources to solve critical problems for the future of our business, which is why we need you.
Position Responsibilities:
Deliver quality training to the developed training programs, align with the need-based selling concepts in new agent training
Take ownership of training program and responsible for the quality of training delivery
Monitor the effectiveness of the programs
Identify and assess the training needs analysis of the agency force
Develop programs that address specific business needs
Play an active role in promoting the communication channel with managers and collect feedback on training program
Lead projects when required; Play a highly collaborative role in cross-department projects
Required Qualifications:
University graduate with training and insurance professional qualifications
Professional qualification on financial planning is preferred
Track record in developing and executing successful training programs
Strong communication, interpersonal and presentation skills
Strong analytical mind and problem-solving skills, with innovation and a customer-care focus
Independent and self-driven with result-oriented mind set
Proficiency in English and Chinese, both spoken and written; Putonghua is an advantage
Proficiency in Learning Management Systems
Strong PC skills in MS Word, Excel, Power Point, Teams and Chinese word-processing
Candidates with less experience may be considered for Manager Position
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Working Arrangement