Senior Client Success Manager

Accountabilities:

• Build trusted relationships with key client stakeholders and executive sponsors, serving as the primary point of contact for assigned accounts.
• Partner with clients to understand business needs, objectives, decision-making processes, and customer lifecycles, translating them into effective strategies and initiatives.
• Collaborate closely with account leadership and cross-functional teams to execute digital strategies and deliver work that meets or exceeds client expectations.
• Represent client priorities internally while coordinating teams across digital strategy, creative, paid media, social media, analytics, web development, content, and project management.
• Provide strategic insights based on marketing and industry expertise while identifying innovative solutions to complex business challenges.
• Manage multiple client relationships, brand priorities, and initiatives simultaneously while balancing strategic opportunities with scope, priorities, timelines, and budgets.
• Track and forecast key account metrics, ensuring projects remain on schedule and within budget.
• Identify opportunities for account growth, innovation, and expansion while supporting the strategic vision across multiple brand responsibilities.
• Resolve challenges in high-pressure, deadline-driven environments with sound judgment, business maturity, and a solutions-oriented mindset.
• Mentor and support junior team members, contributing to their professional development and helping strengthen team capabilities.

Requirements:

• 4+ years of directly relevant experience in an interactive or digital marketing agency environment.
• Proven experience developing client relationships, providing strategic guidance, and delivering high-quality client service.
• Experience leading or contributing to cross-functional teams across areas such as digital strategy, creative, paid media, social media, analytics, web development, and project management.
• Demonstrated ability to manage multiple client stakeholders and competing brand priorities at the same time.
• Strong business acumen with the ability to understand client businesses, identify opportunities, and connect marketing initiatives to broader business objectives.
• Excellent communication, organization, critical thinking, and multitasking skills, with the ability to operate effectively in a fast-paced environment.
• Self-motivated and comfortable working autonomously while maintaining a highly collaborative approach with clients and internal teams.
• Strong problem-solving skills and confidence in developing and presenting creative, practical solutions.
• A natural mentor who enjoys sharing knowledge and supporting the development of less experienced colleagues.
• Experience with higher education, B2C retail brands, or complex product life cycles is a plus.

Benefits:

• 401(k) with company matching
• Health insurance
• Dental insurance
• Vision insurance
• Short-term disability coverage
• Unlimited paid vacation
• Paid sick days
• Paid holidays