Senior Associate, Windows & VDI End Point Engineering & Support

ROLE SUMMARY

The Senior Associate, Windows & VDI End Point Engineering & Support is a hands-on engineering role responsible for the build, deployment, and operational support of the organization's global Windows and Virtual Desktop Infrastructure (VDI) endpoint environment. This role delivers secure, reliable, and high-performing end-user computing experiences, supports large-scale modernization initiatives, and develops automation that improves fleet health and colleague productivity worldwide.

 

ROLE RESPONSIBILITIES

• Engineer and maintain Windows operating system builds, provisioning workflows (e.g., Windows Autopilot), configuration policies, and security baselines.
• Build and deploy application packages and manage patch and update rings using Microsoft Intune and Microsoft Configuration Manager (SCCM).
• Engineer and support VDI platforms and images, including capacity, profile management, and user experience optimization.
• Develop PowerShell scripts and automation for provisioning, remediation, and compliance reporting.
• Collaborate with cybersecurity teams on security baselines, vulnerability remediation, and compliance controls.
• Provide Tier 3 escalation support and root-cause analysis for complex Windows and VDI issues.
• Monitor fleet health and digital experience telemetry to drive proactive remediation and continuous improvement.
• Participate in knowledge transfer and maintain technical documentation and standards for engineering and support teams.

 

BASIC QUALIFICATIONS

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 3+ years of experience in Windows endpoint engineering or enterprise desktop environments.
• Expertise in Windows 10/11, Microsoft Intune and/or Microsoft Configuration Manager (SCCM), Windows Autopilot, and Group Policy.
• Hands-on experience with VDI technologies (e.g., Citrix or cloud-hosted virtual desktops).
• Proficiency in PowerShell scripting; strong knowledge of endpoint security fundamentals.

 

PREFERRED QUALIFICATIONS

• Microsoft certifications (e.g., Microsoft 365 Certified: Endpoint Administrator Associate) or Citrix certifications.
• Experience in global enterprise environments and regulated industries.
• Familiarity with Zero Trust security models and digital employee experience (DEX) tooling.

 

PHYSICAL/MENTAL REQUIREMENTS

• Ability to analyze complex technical problems and develop innovative solutions.
• Occasional travel may be required to support global teams and initiatives.

Please apply by sending your CV in English.

Work Location Assignment: Hybrid


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