Job Description
At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.
We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.
Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.
Execute tasks in accordance with established SLAs.
- Demonstrate a detailed understanding of processes, policies, and SOPs.
- Adhere to all internal controls and compliance requirements.
- Identify and recommend process improvement opportunities.
- Escalate process issues and risks to the Supervisor in a timely manner.
- Create and send Statements of Account (SOAs) to customers accurately and within agreed timelines, in line with customer-specific SOPs or global standards.
- Drive collection activities to ensure timely cash inflow and coordinate with internal stakeholders to resolve issues promptly.
- Follow collection procedures and consequences consistently, with no exceptions, and maintain/update collection-related SOPs as required.
- Support peers with technical or process-related challenges during daily operations.
- Generate daily call lists for collectors, ensuring high-risk customers are prioritized.
- Provide daily, weekly, and monthly performance reports to the Cluster Collection Manager or Supervisor.
- Maintain effective communication with related business units to ensure collection KPIs are achieved.
- Review unapplied/on-account payments and advise the Order-to-Cash team on payment allocation based on C5 tool outputs.
- Prepare additional information and reports based on cluster-specific requirements.
- Act as the primary communication interface between the Order-to-Cash team and the Collections team.
- Escalate high-risk customers, based on debt ratios and credit exposure, to Sales and Cluster Collection Managers for appropriate action.
- Monitor payment application activities and provide customers with updated account statements and relevant payment status updates.
- Manage daily email communications, ensuring all queries are responded to or routed to the appropriate department/escalation point in a timely and accurate manner.
- Monitor AFR releases and collaborate with internal support teams to ensure timely payment receipt and release of goods in accordance with internal procedures.
- Liaise with country sales teams whenever required to support collection activities and issue resolution.
Ensure compliance with all relevant local, country, and cluster-specific legislation and policies.
Qualifications
Graduate of any bachelor's degree.
Fluent in English with good communication skills.
What We Offer:
- Impact: Be part of a team that directly contributes to global operations.
- Opportunity: Unlock professional and personal growth through diverse career pathways.
- Innovation: Work with a team that embraces technology and continuous improvement.
- Global Exposure: Collaborate across geographies and cultures.
- Work-Life Balance: Flexible working arrangements to support your well-being
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.