[What the role is]
The officer will support the management, administration, enhancement and continuous improvement of SACiNET, the Singapore Accreditation Council's digital platform for managing accreditation and assessment activities. The role serves as the key business support resource between SAC operational teams, external users, IT vendors, and internal stakeholders to ensure efficient system operations, data quality, user support and project delivery.
[What you will be working on]
1. SACiNET Operations & User Support
- Serve as the first point of contact for SAC officers, assessors, committee members and Conformity Assessment Bodies (CABs) on SACiNET-related matters.
- Manage and resolve user enquiries, incidents and service requests.
- Coordinate with IT vendors and EnterpriseSG Digital, Data & IT Division (DDI) on issue investigation and resolution.
- Track support tickets and monitor compliance with service level agreements (SLAs).
- Maintain user accounts, access rights and system administration functions.
2. Business Process Improvement & System Enhancements
- Gather and document business requirements from SAC operational teams.
- Support user acceptance testing (UAT), system validation and deployment of enhancements.
- Work with product owners and vendors to improve workflows, automation and user experience.
- Monitor enhancement requests and maintain an enhancement backlog.
- Support Artificial Intelligence (AI) digitalisation initiatives related to SAC accreditation processes.
3. Data Management & Reporting
- Ensure accuracy, completeness and integrity of SACiNET records.
- Generate operational, management and KPI reports from SACiNET.
- Support data analysis for accreditation operations, volunteer deployment and service performance monitoring.
- Assist management in preparing dashboards, reports and presentations.
4. Stakeholder Engagement & Training
- Prepare and maintain user guides, FAQs and training materials.
- Conduct onboarding and refresher briefings for SAC officers, assessors, committee members and CABs.
- Coordinate communications relating to system changes, upgrades and new functionalities.
- Gather user feedback and recommend improvements to enhance customer experience.
5. Project & Vendor Management
- Support governance meetings, project reviews and service management activities.
- Monitor vendor performance and track project milestones, risks and action items.
- Assist in procurement-related activities, contract administration and documentation management.
- Maintain project records, test evidence, change requests and system documentation.
6. Administrative Support
- Maintain records and documentation relating to SACiNET governance.
- Support preparation of management papers, presentations and committee updates.
[What we are looking for]
- Diploma or Degree in Information Systems, Business, Engineering, Computer Science, Data Analytics, AI or related disciplines.
- 2–5 years of experience in system administration, business support, project coordination or digital transformation initiatives.
- Experience supporting enterprise applications such as Microsoft Dynamics, and agentic AI is preferred.
- Experience in user requirement gathering and user acceptance testing (UAT) is preferred.
- Experience working with government agencies or regulatory environments will be an advantage.
How We Work Together
We value individuals who demonstrate our CoRE values – collaborating effectively across teams, engaging others with respect, acting with courage to speak up and make decisions, and being enterprising in taking ownership, learning continuously, and driving outcomes in a dynamic environment.