Job Description
Security Officers are responsible for the safety of patrons, employees and the Wynn and Encore Property. In addition, Security Officers are responsible for ensuring all laws and policies are followed while being responsible for creating a positive guest experience by adhering to the Forbes five-star standards and the Wynn and Encore Core Values and Behaviors.
Key Responsibilities
Safety & Security Operations
- Patrol casino floor, hotel areas, and property perimeter to identify potential risks, hazards, or suspicious activity.
- Prevent theft, fraud, cheating, vandalism, and unauthorized entry.
- Enforce all company policies, procedures, and gaming regulations.
Incident Response & Emergency Handling
- Respond promptly to emergencies including medical incidents, fires, disturbances, and criminal activity.
- Administer first aid/CPR as trained.
- De-escalate conflicts and manage disorderly conduct professionally.
- Coordinate with law enforcement and emergency services when required.
Asset Protection & Compliance
- Escort cash, chips, and other valuables across the property.
- Verify IDs and ensure compliance with age restrictions and gaming laws.
- Protect company assets and assist in safeguarding gaming operations.
Guest & Employee Service
- Provide directions, assistance, and security escorts to guests and team members.
- Maintain a visible, professional presence to deter misconduct.
- Deliver exceptional guest service while enforcing security standards.
Qualifications
Education & Experience
- High school diploma or GED required.
- Prior security, law enforcement, military, or hospitality experience preferred.
- Previous casino or gaming environment experience is a plus.
Licenses / Certifications
- Ability to obtain and maintain required gaming license / work cards.
Key Skills & Competencies
- Strong observation and situational awareness
- Conflict resolution and de-escalation skills
- Excellent communication and customer service
- Ability to remain calm under pressure
- Knowledge of safety protocols and gaming regulations
- Team-oriented with the ability to multi-task in fast-paced environments
Physical Requirements
- Ability to stand, walk, or patrol for extended periods
- Capable of responding quickly to emergencies
- Ability to lift, carry, and move as required
- Comfortable working in a high-noise, high-traffic casino environment
Work Environment
- Resort and casino setting with 24/7 operations (including nights, weekends, and holidays)
- Interaction with guests in a fast-paced, high-volume environment
- Exposure to indoor and outdoor areas
Additional Information
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.