About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.
Purpose
To apply all the safety and security instructions to safeguard internal guests, external guests and hotel property and take necessary action when in presence of emergency situations.
Job Responsibilities
General
- Executes all tasks assigned by his/her superiors
- Demonstrates a high degree of standards awareness; promotes teamwork and acts as role model
- Attends all scheduled training sessions.
- Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule.
- Adheres to the hotel's code of conduct and grooming & hygiene standards
- Is seen as working hands-on, assists colleagues in crunch times.
- Actively participates in briefings and meetings.
- Maintains a clean and orderly work area and promotes a safe working environment.
- Performs any additional duties as assigned.
Departmental
- Frequent patrolling of public areas, car parking and heart of house areas to prevent intrusion by unauthorized people or undesirables.
- Understand the operation of all emergency life safety equipment and respond to all emergency situations that may arise in the resort.
- When on duty at the security desk should view the CCTV Camera and report to superiors any abnormalities on the resort.
- Be vigilant in observing and correcting potential safety & security concerns.
- Assist in the day-to-day operations in the security department.
- Perform tasks and duties as assigned by the Director of Security/Security Manager/Supervisors and Security Officers during the shift.
- Be able to conduct routine checks on employees and contractors baggage when exiting the resort premises.
- Should have thorough knowledge of the fire panel, take appropriate action by informing Engineering, supervisors and ADH when activated and insert entries in the registers.
- To control access at the main gate, inform MOD and GSA and insert appropriate entries in the registers.
- To check the security of the villas when on patrol day and night.
- When posted at the security desk should monitor and upkeep all badges, registers, files, keys as per key board and key registers , radios, torches and all other equipment at the desk.
- Should register all lost and found items in appropriate forms and be accountable till stored.
- Ensure all safety and security related incidents are reported to management immediately.
- Assist in the arrival and departure of State official visits, dignitaries and government delegations.
- Report any incidents immediately.
- Perform tasks and duties as directed by the management of the resort
- Ensure the main doors of all offices are locked after the normal duty working hours
- Observe and note all important happening in the log book and report to your Manager/Supervisor
- Ensure that all the emergency fire exit stair ways are clear of any hindrance.
- Be alert and vigilant on the guests areas and watch out for suspicious and unauthorized persons
- Initiate preventive measures to minimize the risk of fire, accident, gas leakage, oil spills, bomb threat or any other emergency and inform your Manager/Supervisor immediately.
- Be well verse with the resort evacuation procedure and taking an active part in simulation fire exercise.
- Should be well versed with the Department P&Ps and apply when and where necessary.
- Perform any other cognate duties as and when required.
- Minimum of 1 year of relevant working experience in a similar function. Prior experience within hotel industry would be an advantage.
- Fluent in English (reading, writing and spoken)
- Trained in Fire Fighting, First Aid and CPR.
- Clean morality certificate
- Confidentiality Agreement
- Policy Against Harassment
- Electronic Systems Policy
- Code of Business Conduct and Ethics
- Employee Handbook Acknowledgement Form