About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Experience the luxury of living and working in one of the Southwest’s most desirable destinations. Scottsdale blends refined living with world-class golf, dining, shopping, wellness, and arts. Minutes from Old Town, Phoenix, and Sky Harbor, it offers easy access locally and globally. Weekends lend themselves easy escapes, whether a day trip to Sedona’s red rocks, a visit to the Grand Canyon, or exploring Arizona’s diverse desert and mountain landscapes. Build a career as dynamic as the place you call home, enjoying a lifestyle defined by excellence, balance, and meaningful connection.
About the Role
Four Seasons Resort Scottsdale is seeking a Part Time Seasonal Room Service Coordinator / Server to support the daily operation of In-Casita Dining through a combination of guest communication, order coordination, and personalized food and beverage service. This hybrid role serves as a key point of contact for guests while coordinating requests, managing dining experiences, delivering amenities, and ensuring every interaction reflects the highest level of luxury hospitality. We are looking for a highly organized, service-driven professional who thrives in a fast-paced environment and is passionate about creating memorable guest experiences.
What You Will Do
- Answer incoming guest calls and digital communications in accordance with Four Seasons standards.
- Accurately enter food, beverage, amenity, and special requests into the appropriate systems.
- Coordinate guest requests, amenities, special occasions, and In-Casita Dining experiences.
- Communicate effectively with Culinary, Stewarding, Housekeeping, Front Office, CORE, and other resort departments.
- Monitor guest requests and ensure timely follow-through from inquiry through completion.
- Maintain operational trackers, guest traces, and department communications.
- Assist with service recovery efforts and guest follow-up when needed.
- Support daily administrative functions of the In-Casita Dining operation.
- Deliver food and beverage orders to guest casitas and villas in accordance with Four Seasons standards.
- Set up, service, and break down In-Casita Dining experiences.
- Deliver amenities, guest requests, and specialty experiences throughout the resort.
- Retrieve trays, tables, and service equipment in a timely manner.
- Support Private Bar and minibar operations as needed.
- Maintain cleanliness and organization of service stations, storage areas, and equipment.
- Ensure all guest interactions reflect the highest level of personalized luxury service.
- Assist with additional Food & Beverage operational needs as business levels require.
What You Bring
- 1-2 years of Food & Beverage experience; luxury hotel or resort experience preferred.
- Strong communication, interpersonal, and guest service skills with a passion for creating exceptional guest experiences.
- Ability to multitask, stay organized, and prioritize responsibilities in a fast-paced environment.
- Ability to work independently while collaborating effectively with a team and cross-functional departments.
- Comfortable utilizing hotel operating systems, telephones, and digital communication tools.
- Strong attention to detail with the ability to accurately manage guest requests, orders, amenities, and special arrangements.
- Ability to stand, walk, bend, push, pull, lift and carry up to 30 pounds, work indoors and outdoors in varying weather conditions, and safely operate a golf cart.
- Successful candidate must possess legal work authorization in the United States.
What We Offer
- Comprehensive health benefits including medical, dental, vision, and life insurance
- Paid time off benefits, including vacation, sick time, and holidays, to support your wellbeing
- 401(k) plan with company match
- Exclusive employee rates at Four Seasons Hotels & Resorts worldwide
- Complimentary uniforms with dry cleaning service
- Complimentary shift meals and on-site parking
- Career growth opportunities, including learning programs and tuition reimbursement
- A culture of care, respect, and inclusion
- Recognition programs, employee events, and a strong sense of community
Schedule & Hours
- Part time seasonal
- Flexibility to work early mornings, evenings, weekends and holidays.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal