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Customer SuccessJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Salesforce India Professional Services partners with enterprise customers to design, implement, and scale transformative Salesforce solutions. With deep platform expertise and a strong focus on business outcomes, we work with some of India's most complex and strategic organisations — making a real global impact from one of Salesforce's highest-priority growth markets.
The Technical Architect will support the full implementation lifecycle, from scoping to deployment in an evolving ecosystem consisting of clients and partners. The Technical Architect will be responsible for successfully designing and building the Salesforce industry-specific Education Cloud solutions, particularly using Salesforce Education Cloud.
The Technical Architect maintains an ongoing comprehensive understanding of the cloud-computing ecosystem. As a Technical Architect, you will become a deep product guide with Education Cloud applications, having strong focus on salesforce platform (e.g. Sales, Service, Community, and Einstein Clouds) and work closely with our sales and delivery teams to ensure customer success.
Responsibilities:
Working closely with Delivery Managers, Functional Solution Architects, and directly with clients and IT development staff to architect technology solutions to meet client needs and ensure the software product is leveraged correctly and the go-forward solution is easy to maintain and meets best practices. This includes a lead role in project discovery and definition workshops, contributing to creating scope and development estimates, and documenting requirements and designs.
Effective in understanding business needs and distilling the information into business and technical requirements
Collaborate with internal stakeholders (sales/pre-sales, engineering, other services teams, etc.) to help customers maximize the value of their Salesforce Industry products and services.
Designing transformational technology solutions and working directly with customers to meet their business requirements in accordance with industry best practices.
Leading and mentoring the development and QA teams on the project.
Responsible for the application design, development, and support of Salesforce-related projects. The candidate must demonstrate progressive leadership in the full life cycle of the software development environment.
Through the use of UML diagrams, design documentation, and best-practice methodologies; the candidate will be responsible for the detailed design of Salesforce-related projects from inception through production support.
Responsible for ensuring that the system accurately meets the defined expectations of the business unit, ensuring that proper testing is implemented, and performance requirements are closely monitored by working with the development teams.
Responsible for creating, delivering, in a timely and accurate fashion, CRMs and workflow solutions using Salesforce/Apex, Visualforce, Lightning, LWC, and J2EE technologies.
Advocate and implement best practice development methodology to drive quality delivery of enterprise solutions.
Develop POCs or help customers and partners with complex coding tasks.
Identify and lead internal initiatives to grow the consulting practice; contribute to the overall knowledge base and expertise of the community.
EXPERIENCE:
10+ years of experience in developing technology solutions.
Extensive experience and understanding of the Education Sector and the need for digital transformation.
In-depth understanding of education cloud focus areas – Recruitment, Admission, Onboarding, Career Readiness and Alumni.
Worked on education cloud project and implemented the student lifecycle journey
8+ years of experience working on deployment teams, ideally using Agile development techniques.
Proven track record of successful delivery of customer projects, preferably enterprise CRM implementations for Education clients.
Experience leading teams in the analysis of complex problems, and the design and implementation of related solutions.
Salesforce.com integration experience, including between different business systems as well as working with integration tools.
Strong experience with configuration, customization, programming with APEX APIs, APEX Triggers, Apex classes, APEX Web services, API, AppExchange deployment and implementing new instances of Salesforce.com from scratch.
Strong experience on Omnistudio suite, Business Rules Engine (BRE), Experience Cloud Integration
Strong practical knowledge of Lightning, VisualForce, Flex, and LWC.
Ability to define the system landscape, identify gaps between current and desired end-states, and deliver a CRM solution.
Understanding of DevOps and Release Management for large-scale transformation projects.
A self-starter, adept at picking up new skills and technologies, and eager to break new ground
Excellent communication skills to communicate with customers, partners, and internal team members
TECHNICAL SKILLS
In-depth knowledge of Education processes in industry-specific solutions (e.g. (Recruitment & Admissions, Academic Operations, Student lifecycle management, Alumni Operations etc)
Strong knowledge of Education cloud Data model, Education customer journeys, and best practices
DevOps and Release management
Salesforce/Apex, Triggers, Flows, Community, Lightning, LWC
Familiarity with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others)
DESIRED CERTIFICATIONS & QUALIFICATION
Bachelor's or Master's degree in Computer Science, Software Engineering, Business or a related field
Certified in Education Cloud, Sales Cloud, Service Cloud
Experience on Agentforce will be preferred
Experience on Data Cloud will be preferred
Familiar and using AI tools to bolster implementation productivity (e.g. Cursor, Claude, NotebookLM etc)
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
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