Job Title:
Sales Trainer with English
Job Description
The Associate, Sales Trainer is responsible for facilitating and delivering targeted training to enhance client-specific knowledge and skills, focusing on sales processes and systems. This position collaborates with internal and/or external stakeholders to develop and implement responsive programs that support business needs, promote efficiency, and increase productivity. He/She/They work under moderate supervision with some latitude for independent judgment.
Responsibilities:
• Ensure new employees receive comprehensive, client-specific onboarding and training to
enhance job-specific knowledge and skills
• Provide employees with skills-based, client-specific coaching and training to support
achievement of specific weekly/monthly/quarterly operating plan targets, sales targets,
assigned performance targets, and high customer satisfaction
• Partner with internal and external stakeholders to develop and deliver an effective
training and development program designed to enhance client-specific sales knowledge
and skills associated with any of our sales motions
• Analyze data, performance, and customer experience trends to develop and implement
strategic sales plays and best practices for client/specific territories
• Oversee, measure, and validate the delivery and quality of provided training
• Track the effectiveness of training interventions through various assessment tools
• Collaborate with internal and/or external stakeholders to optimize sales processes and
systems to achieve a superior customer experience
• Maintain a high level of communication with internal stakeholders to ensure strategic
client relationship is fostered and developed
• Maintain high level of knowledge and understanding about the client, customer
interaction, and evolving business environment for relevant training content creation
and/or delivery
• Help create a culture of continuous learning where individuals take responsibility for their
own development, competence, and performance
Candidate profile:
- Bachelor’s degree or equivalent experience preferred
- 3+ years of experience working in a customer service, training, or sales capacity preferred
- Subject matter expert and proven leader within peer group
- Prior experience in high volume calling preferred
- Experience working with Salesforce.com or similar CRM strongly preferred
- Strong technical skills in MSOffice
- Proven ability to prioritize concurrent projects and demonstrate project management
- skills
- Ability to communicate and demonstrate various strategies, platforms, and skills to varied
- audience
- Detail-oriented and proficient communication skills
- Willingness to work on site from our office in Athens
- Fluency in English C1
- Italian, Spanish, German, French fluency will be considered an advantage
Location:
GRC Athens - Minwos 10-16
Language Requirements:
Time Type:
Full time