Sales Service Representative – Debt Settlement & Customer Support | Remote
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
Language Requirement: Fluent English & Korean
About the Role
At Pavago, one of our clients is hiring a Sales Service Representative to support inbound sales inquiries and provide exceptional customer service to individuals exploring debt settlement and debt consolidation solutions.
This is a customer-focused, consultative sales role where you’ll primarily engage with prospective clients who have already expressed interest in the company’s services. You’ll listen to their needs, understand their financial situation, explain available options, and guide them through the next steps with professionalism and empathy.
You’ll also manage ongoing lead follow-up and conduct outbound outreach when needed to ensure prospective clients receive timely support throughout the sales process.
If you enjoy helping people, building trust, and guiding customers through important financial decisions, this role is a strong fit.
What You’ll Own
Inbound Sales & Customer Support
- Answer incoming calls from prospective clients interested in debt settlement and debt consolidation services
- Understand each prospective client’s financial situation and needs
- Provide accurate information about available programs and financial solutions
- Guide prospective clients through appropriate options
- Answer questions clearly and professionally
- Deliver an empathetic, consultative, and customer-focused experience
- Build trust while handling sensitive financial conversations
Lead Follow-Up & Outreach
- Follow up promptly with leads generated through various marketing channels
- Maintain consistent communication with prospective clients throughout the sales process
- Conduct outbound follow-up calls when required
- Make cold calls when needed
- Re-engage prospects who have not yet moved forward
- Build strong relationships with potential clients
- Maintain consistent follow-through across the sales pipeline
CRM & Documentation
- Maintain accurate records of client interactions and sales activity
- Update CRM systems with detailed notes and communication history
- Track lead progress through the sales process
- Ensure follow-ups are completed on time
- Maintain organized and accurate client information
- Handle sensitive customer information professionally and confidentially
Team Collaboration
- Work closely with sales and customer service teams to achieve company goals
- Share customer feedback and insights that may improve the sales process
- Collaborate with team members to improve customer experience and sales effectiveness
- Stay informed about company offerings and processes
- Maintain awareness of relevant industry trends and compliance requirements
Requirements
- Previous experience in sales, customer service, call center, or another client-facing role
- Excellent verbal and written communication skills in both English and Korean
- Strong interpersonal and relationship-building abilities
- Professional phone presence and active listening skills
- Strong organizational and time-management abilities
- Comfortable handling sensitive financial conversations professionally and confidentially
- Ability to work independently while collaborating effectively with a team
- Experience using CRM systems or customer management software
- Comfortable learning new technologies and communication platforms
- Ability to work during U.S. business hours
Nice to Have
- Experience in:
- Financial services
- Debt settlement
- Debt consolidation
- Lending
- Related financial industries
- Previous inbound sales experience
- Call center or high-volume customer service experience
- Experience managing and converting inbound leads
- Familiarity with financial-services compliance requirements
- Experience with structured sales pipelines and lead follow-up processes
What Makes You a Strong Fit
You’ll likely thrive in this role if you:
- Enjoy helping people work through financial challenges
- Communicate with empathy, professionalism, and confidence
- Know how to listen before recommending a solution
- Are comfortable discussing sensitive financial situations
- Build trust naturally with prospective clients
- Thrive in fast-paced, customer-facing environments
- Follow up consistently and stay organized
- Remain calm and composed during difficult conversations
- Are detail-oriented and committed to exceptional customer service
What a Typical Day Looks Like
Your day may begin by reviewing new inbound leads and outstanding follow-ups before taking calls from prospective clients interested in debt settlement or debt consolidation services.
Throughout the day, you’ll speak with prospects in English and Korean, understand their needs, explain available programs, answer questions, and guide qualified individuals through the next steps.
You’ll also conduct follow-up outreach, update CRM records, track lead progress, and collaborate with sales and customer service team members.
In short: you help prospective clients understand their options while creating a professional, empathetic, and effective sales experience.
Key Metrics for Success
- Inbound lead response time
- Lead follow-up consistency
- Lead-to-client conversion performance
- Client satisfaction and engagement
- Call and communication quality
- CRM documentation accuracy
- Pipeline management
- Professional handling of sensitive financial conversations
- Contribution toward team and company sales goals
What We Offer
- Competitive base salary
- Attractive performance-based incentives
- Comprehensive training and ongoing support
- Positive and collaborative team environment
- Career growth and advancement opportunities
Why This Role Stands Out
- Primarily work with prospects who have already expressed interest
- Combine consultative sales with meaningful customer support
- Help individuals navigate important financial decisions
- Performance-based earning opportunities
- Comprehensive training and ongoing support
- Fully remote environment
- Career growth opportunities within sales and customer service
Interview Process
- Initial Application
- Spark Hire One-Way Video Interview
- Initial Screening with Pavago
- Client Interview
- Offer & Onboarding
Spark Hire Video Interview – Required
As part of the application process, all candidates are required to complete a one-way video interview through Spark Hire.
After completing the first step of your application, you’ll receive a Spark Hire invitation by email with instructions to record and submit your video responses.
Completion of the Spark Hire video is required to be considered for the next stage. Please check your inbox as well as your spam or junk folder for the invitation.
Apply Now
If you’re fluent in English and Korean, have experience in sales or customer service, and enjoy helping people navigate important financial decisions, we’d love to hear from you.
Apply today and help prospective clients explore debt settlement and debt consolidation solutions through professional, empathetic, and responsive service.
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