Job Description
Purpose for this role:
The successful Sales Representative ( Key Account Manager) would be required to perform, coordinate and execute sales activities for assigned dealt accounts, overview and monitor the market and the competitors to ensure established Etihad sales targets are reached contributing to Etihad’s profitability objectives achievement.
Account Management Responsiblities:
- Manage and grow assigned accounts through regular engagement and strategic relationship building.
- Identify new business opportunities and convert them into revenue.
- Develop account plans, monitor performance, and implement strategies to achieve sales objectives.
- Conduct business reviews, negotiate agreements, and support long-term customer retention.
- Act as a trusted advisor to travel agencies, corporate clients, and industry partners.
- Establish, develop and maintain business relationships with assigned and prospective accounts to generate revenues for the organization using modern nurturing techniques.
- Communicate and meet regularly with relevant accounts to inform about new products, services and promotions to increase sales in order to reach the expected sales target.
- Build your status as a ‘trusted advisor’ to ensure a long-lasting fruitful business relationship with major accounts.
- Cooperate with global sales enablement to determine the best promotion sales techniques.
- Communicate and regularly meet with accounts to inform about new products and promotions to ensure the best and most updated value proposal is timely communicated to the market.
- Coordinate and draft contractual agreements with accounts to ensure customer requirements are captured effectively and in compliance with existing policies.
- Represent Etihad in client meetings or external events when required.
- Define, agree and execute plan of sales activity to ensure targets are reached using all the available tools, data and insights provided by Sales Strategy and Planning
- Analyse the market potential to determine the value of existing and prospective customers in terms of sales opportunities and use the sales toolkit to convert them to Revenue premium.
Qualifications
Education & Key Requirements:
- Bachelor's degree or equivalent experience.
- Proven sales and account management experience, preferably within the airline, travel, or hospitality industry.
- Strong ability to establish, develop, and maintain relationships with key accounts and prospective customers.
- Experience managing a portfolio of accounts, driving revenue growth, and achieving sales targets.
- Skilled in negotiating commercial agreements and contracts while ensuring compliance with company policies.
- Ability to analyze market trends, competitor activity, and customer opportunities to increase market share.
- Strong stakeholder management skills with the ability to collaborate across regional and head office teams.
- Excellent communication, presentation, and relationship-management skills.
- Experience using CRM tools and sales planning processes to manage customer portfolios and opportunities.
- Must have their own vehicle and valid Canadian drivers license.
Please note: Only candidates who have a valid work permit, will be considered. The company does not sponsor employees in this location.
Additional Information
Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.
To learn more visit www.etihad.com
Recruitment Fraud Alert
Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.