Job Description
Why Join Etihad?
This role offers the opportunity to build a rewarding commercial career within a global aviation brand. You will gain exposure to international markets, strategic account management, stakeholder engagement, and commercial leadership initiatives while contributing to the growth and success of the UAE's national airline.
Synopsis
Manage, coordinate, and execute sales activities for assigned accounts while monitoring market trends, customer needs, and competitor activity. Drive revenue growth, strengthen customer relationships, and support the achievement of Etihad Airways' commercial objectives through effective account management, strategic sales planning, and market development initiatives.
Accountabilities
- Collaborate with regional, country, and Headquarters stakeholders to align sales strategies and commercial priorities.
- Represent Etihad Airways in customer meetings, industry events, and external engagements as required.
- Lead the commercial development of assigned markets or territories and serve as the primary point of contact for General Sales Agents (GSAs), where applicable.
- Support and deliver country or regional commercial projects in line with departmental objectives.
- Coach and mentor new Sales Representatives by providing onboarding support, training guidance, and ongoing commercial advice.
- Define, agree, and execute sales plans to achieve revenue, market share, and customer growth targets.
- Analyse market potential and customer opportunities using sales insights, data, and commercial tools to maximise revenue generation.
- Identify business development opportunities and support the introduction of new products, services, and commercial initiatives.
- Build, develop, and maintain strong relationships with assigned and prospective accounts to drive sustainable revenue growth.
- Act as a trusted advisor to key customers by providing value-added solutions and strengthening long-term partnerships.
- Regularly engage with customers to promote new products, services, campaigns, and commercial opportunities.
- Monitor competitor activity, market trends, and industry developments to identify opportunities and enhance Etihad's market position.
- Collaborate with Sales Enablement and internal stakeholders to implement effective sales and promotional strategies.
- Prepare, coordinate, and review commercial agreements to ensure customer requirements are met and company policies are adhered to.
- Negotiate and manage commercial agreements with assigned accounts in accordance with corporate guidelines and commercial objectives.
- Maintain accurate customer records, commercial activities, and account plans within designated sales systems and tools.
Qualifications
Education & Experience
- Minimum Diploma qualification (2 years or higher).
- Minimum 3 years of relevant work experience in a Aviation sales, commercial, customer service, or business-related environment.
- Strong communication, stakeholder management, and relationship-building skills.
- Commercially aware with a customer-centric approach.
- Ability to manage multiple priorities and deliver results in a dynamic environment.
Additional Information
Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.
To learn more visit www.etihad.com
Recruitment Fraud Alert
Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.