Sales Agent
Job Summary
This position is engaged in networking, developing lead sources, sales activities, setting appointments and conducting inspections primarily offsite. Club memberships and insurance products are sold in support of Club growth, profitability and service quality objectives. The Sales Agent is responsible for providing information and guidance on member services and new insurance products through performing a customized needs analysis so the member can make informed product selections. Establishes process to ensure all existing book of business policies are reviewed periodically, and conducts policy reviews to maintain contact and relationships with existing book of business to ensure a high level of retention and referral business. Must complete documentation thoroughly, accurately and in a timely manner, as well as adhere to underwriting rules and guidelines to achieve underwriting objectives.
Job Duties
- Responsible for selling insurance products and memberships. Develops a successful sales strategy in order to achieve production targets. Participate in community and business activities and events to prospect for potential membership and insurance sales opportunities and identify leads on a consistent basis. Utilize a variety of methods and resources to obtain sales leads and prospects for AAA products including direct mail, referral systems, cross-selling, networking, centers of influence and prospect purchases. Maintain a high level of expertise regarding Club products and services. Communicate effectively with members and prospective insureds. Enhance effectiveness of closing skills. Manage time and organize information to achieve goals.
- Sell Club memberships and Insurance products utilizing the fundamentals of Selling Skills Training. Conduct a needs analysis to properly quote rates and qualify applicants, inspect vehicles or property and complete documentation with accepted underwriting criteria, procedures and quality standards. Ensure proper ratings are applied to new policies, based on the insured's statements, current underwriting guidelines and completed paperwork.
- Provide service to Club members and insureds in person , by telephone, e-mail, fax or through correspondence. Process insurance and membership changes for existing insurance policies and/or member ship records. Compile and complete accurate documentation for all transactions.
- Conduct policy reviews to identify cross-sell opportunities based on insureds' product needs and service requests. Enhance member relationship by diversifying use of products and services. Provide sales leads to travel and other departments as appropriate.
- Collect membership and insurance payments, and maintain security in the handling of Club monies and receipts.
- Attend meetings, training workshops and seminars to ensure professional development and product knowledge.
- Perform other duties and responsibilities as assigned or required. Adhere to scheduled duties and activities as directed by management.
- Each member or non-member relationship is unique, which provides opportunities for custom needs based analysis in order to satisfy the member or non-member’s insurance needs.
- Maintaining a current knowledge of membership services and insurance underwriting and coverage provisions, billing statements, payment options, cancellations and processing is critical.
Qualifications
- Bachelors Equivalent combination of education and experience Preferred
- 1-3 years Insurance sales/service Preferred
- Advanced oral and written communication skills required
- Moderate knowledge of Microsoft Office software including Word and Excel required
- Previously demonstrated advanced level of competitive and persistent nature required
- Advanced organization skill required
- Demonstrated ability to prioritize tasks and assignments
- Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required
- Property and Casualty Insurance License, valid in selling state - Issued by State Required
Travel Requirements
- Occasional travel to off-site business meetings or conferences. (5% proficiency)
Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance,
travel, entertainment, services and more!)
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
Our organization participates in E-Verify