Sales Advisor (Italian)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Italian speaking Sales Advisor to join their team in Greece.

Position: Sales Advisor

Location: Athens, Greece 

Work model: Hybrid/WTF from Greece

Employment type: Full-time

DUTIES & RESPONSIBILITIES:

• Handle inbound and outbound customer interactions across phone, chat, and email channels

• Deliver a high-quality customer experience with a strong focus on satisfaction and resolution

• Build and maintain positive relationships through clear and professional communication

• Provide accurate and up-to-date information using internal tools and systems

• Achieve individual and team performance targets including call-handling KPIs

• Maintain detailed customer records, accounts, and interaction documentation

• Always follow communication procedures and data protection policies.

REQUIREMENTS:

• Native or near-native level in Italian, with fluency in English (minimum B2 level)

• Strong customer service and contact handling experience across multiple channels

• Excellent verbal and written communication skills with active listening ability

• High computer literacy and confidence working with several systems simultaneously

• Strong multitasking, time management, and prioritization skills

• Customer-focused mindset with awareness of sensitive data handling

• Ability to perform in a fast-paced, KPI-driven environment.

BENEFITS:

• Competitive renumeration package

• Private life and health insurance coverage

• Free access to corporate gym facilities

• Fixed working hours option for parents with young children

• Structured onboarding and training support

• Supportive team environment with development opportunities

• Relocation support

• And many others!