Retail Vertical Customer Success Consultant

Job Description

ABOUT THE JOB

NIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.  

As a Retail Consultant within the Retail Vertical Customer Success team, You will build strategic customer relationships, understand customers’ business challenges, and drive value creation through retail measurement insights and consultative recommendations. You will help retailer clients maximise business outcomes, increase customer satisfaction, and strengthen long-term partnerships. 

Responsibilities:

• Develop and maintain strong relationships with assigned retailer clients, becoming a trusted business partner. 
• Gain a deep understanding of customers’ business priorities, industry trends, and strategic objectives. 
• Deliver retail measurement insights, analyses, and recommendations that create measurable business value. 
• Drive customer engagement and adoption of NielsenIQ products, services, and solutions. 
• Conduct regular business reviews and insight presentations with customers. 
• Identify opportunities to enhance customer value, satisfaction, and long-term partnership growth. 
• Collaborate closely with Sales, Operations and Reporting Hub to address customer needs and deliver solutions. 
• Proactively manage customer expectations and resolve issues in a timely and effective manner. 
• Monitor customer health, identify risks, and implement retention and growth strategies. 
• Stay informed about retail industry developments and leverage market intelligence to support customer decision-making. 
• Ensure an excellent customer experience through proactive communication and consultative support. 
• Contribute expertise and thought leadership to strengthen customer partnerships and business outcomes. 

ABOUT YOU

At NIQ you will experience a dynamic, open, and solution-oriented international environment, where we support your development through a trust-based feedback culture and diverse training possibilities.  

As part of our culture, our promise to you is that at NIQ you can: Be Yourself, Make a Difference & Grow with Us. 

Requirements:

• Minimum 5 years of experience. 
• Strong understanding of the retail and T&D or FMCG industry. 
• Customer-centric mindset with a passion for delivering value. 
• Ability to interpret data and translate complex analyses into actionable business recommendations. 
• Excellent stakeholder management and relationship-building skills. 
• Strong communication and presentation skills, both verbal and written. 
• Advanced problem-solving and analytical capabilities. 
• Fluent in spoken and written English and Hungarian. 
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint. 

WHAT WE OFFER

• Annual salary range of 10.421.000 - 12.500.000 HUF + annual bonus. (Offers are made within the disclosed range based on objective, role-related criteria and internal pay equity).
• Access to e-learning platforms, a mentorship program, and educational support to help you continue developing your skills.
• Cafeteria package.
• Private health insurance.
• Participation in a discounted e-carsharing program.
• An extra day off
• Volunteer Time Off.
• Free Employee Assistance Program (EAP) – NIQ offers support to all associates and their families through professional, timely, and confidential counselling services to help address everyday concerns, overcome emotional challenges, and maintain a healthy and balanced lifestyle.

#LI-Hybrid

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Company Description

NIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com. 

NIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.