Retail Reconciliation & Investigation Centre Team Manager

Company: 3801 UOB Vietnam

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Overview of the Role

The candidate will be responsible for managing and overseeing multiple operational control units to ensure compliance, accuracy, and timely execution of critical processes. This role ensures segregation of duties, drives governance, and provides strategic oversight across customer information handling, investigations, reconciliation, reporting, and data analytics. The individual will also be expected to engage effectively with senior business leaders and stakeholders across the franchise.

Job Responsibilities

Customer Information & Investigation Unit

• Handle requests from competent authorities regarding individual customer accounts, ensuring compliance with legal and regulatory requirements.
• Perform name screening against internal systems (BWC, RBK, VSV) and prepare official response letters.
• Manage updates to watch lists (Blacklist, MAS643, HR Watch List) and process name screening requests.
• Update alert information in BWCIF (add, amend, delete) via AS400 system.
• Act as the central party for processing incident reports from Operation Centers into the GRC system within SLA.

Data Analytics

• Maintain and enhance SQL queries and dashboards to support management decision-making.
• Collaborate with business users and stakeholders to identify data requirements and implement reporting solutions.
• Ensure data integrity and accuracy for operational and regulatory reporting.

Record Management

• Process requests for extraction of historical data (e-statements, Documentum) from branches and stakeholders.
• Act as the central custodian for all record access requests, ensuring compliance with SLA and governance standards.

Reconciliation & Investigation Unit

• Independently perform daily and monthly GL reconciliations for accounts under Retail Ops Center.
• Investigate and resolve unreconciled items, outages, and mismatches; escalate per escalation matrix.
• Communicate with account owners to determine root causes and next steps.
• Document reconciliation status, actions, and ownership; track for timely closure.
• Coordinate with Finance teams to assess risk exposure and ensure proper approvals for adjustments.

Retail Reporting Unit

• Ensure timely and accurate submission of regulatory reports to report owners.
• Provide accurate data for AML Cash Transaction Reports (CTR) and Domestic Fund Transfer Reports (DWT), CIC reports
• Prepare periodic statistical reports for regulators (e.g., Circular 11/2018/TT-NHNN) and coordinate with internal teams for data collection.
• Escalate reporting issues promptly and resolve data/system discrepancies.

Job Requirements

The suitable candidates are expected to have following background, experience, skills:

• Bachelor's Degree in Banking & Financial industry
• 10+ years in operations industry with a deep understanding Card and Unsecured Lending Operations at execution level.
• Operation SME in retail card and loan products and support systems.
• Strong communication skills in English and Vietnamese                               
• A natural leader: someone who can partner with cross-franchise teams and external partners to lead a high performing team.
• Creativity, initiative, and drive: an advocate for innovative thinking, cultural development, with a results mindset
• Ability to influence others and obtain buy-in for projects.
• Ability to think independently, analytically, and logically.
• Ability to effectively communicate with own team, internal stakeholders, suppliers, and key stakeholders to deliver high quality business outcomes.
• Ability to adapt to change in a fast-paced environment.
• Passionate about continuous learning and digital innovation.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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