Job Description
Get to Know the Team
The era ahead of us calls for transformative step-change growth. The Program Management & Transformation Office (PMTO) team drives the velocity required to stay ahead. Our mandate is focused on improving user engagement experience across driver & delivery partners, merchants, consumers and agentic commerce. We view strategy simply as 'the choices we make on how to win'. Unlike a traditional PMO, this team fiercely focuses on strategy execution, outcomes, and drives action. We integrate every transformative problem space worked on by multiple functions into a coherent whole.
Get to Know the Role
Reporting to the Head of Loyalty & PMTO, this leadership role sits at the intersection of strategy planning, program execution and innovation. You must master depth and breadth, bringing business user engagement intuition and deep technical expertise to connect the dots between decisions, programs, and priorities across multiple teams while engaging on important topics. You will be both a Strategist and a Technologist:
- Strategist (The Compass): You will define our focus, identifying problems worth solving and anticipating opportunities and developments well ahead of the curve.
- Technologist (The Architect): You will design the programs that unlock the full potential of AI and Agentic workflows.
This onsite role requires you to work onsite in Grab's Petaling Jaya office.
The Critical Tasks You Will Perform
- Define and Anchor Problems: Deliberately define 'What' the problem is by ensuring every problem has a clear hypothesis anchored on data and insights, anticipating future developments ahead of the curve.
- Drive Prioritization: Determine 'Which' problems to prioritize, ensuring we can identify top priorities at any given time. You will assign teams to problems, not topics, ensuring you drive our focus always toward the global optima.
- Establish Leadership & Integration: Determine 'Who' will lead each problem. You will build deep trust, partnership, and thought leadership across multiple teams, helping cross-functional partners make sense of wider problems, opportunities, context, and strategy.
- Team Leadership & Organisational Design: Oversee all transformation projects by designing strong organization structures, rhythms, and ways of working. You will shape involvement from multiple functions/teams based on current problem statements rather than static topic coverage.
- Coaching & Culture: You will earn a wide reputation as a trusted coach, mentor, and enabler to other people managers, regardless of their reporting line.
Qualifications
What Essential Skills You Will Need
- Global Optima Problem Solving: This is the most critical competency. You must excel at framing problems with clear hypotheses and anticipating opportunities well ahead of the curve.
- Accomplished strategist: At least 12 years of experience in strategy, operations excellence, or program management, with a clear progression into strategic leadership roles.
- Established leader: At least 7 years of direct people management experience, with experience designing strong organisational structures and being a trusted coach or mentor to other people managers.
- Strategic Vision & Masterful Integration: Analytical with the ability to master depth and breadth, connecting the dots across decisions and programs across multiple teams.
- Executive-Level Stakeholder Management: Ability to build deep trust, partnership, and thought leadership across multiple teams and functions, driving cross-functional focus on the global optima.
- Tech / AI Fluency: Experience in program design incorporating cutting-edge industry knowledge, particularly in leveraging process automation and AI/Agentic workflows.
Additional Information
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
Company Description
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.