Quarterly Planning and Operations Analyst

Job Description:

The Role:  

JD Power’s Analytics team of over 200 professionals uses a hybrid, customized version of SAFe (scaled agile framework) to coordinate, execute and measure quarterly product development plans through planned cycles (program increments) to deliver value faster and more predictably. This role is responsible for the execution and ongoing optimization of that approach across sets of analytics professionals including data scientists, AI engineers, ML engineers, data engineers, software engineers, data insights analysts, data visualization and QA analysts, and data strategists. You will also interface heavily with partner teams in product and technology organizations as we move towards more consistent approaches across these teams. This is a high-intensity, high-visibility execution role involving the creation of net-new data-driven, AI- and ML-based products with our diverse set of automotive data assets.

The role also evaluates, reports and conducts retrospectives on Analytics team operational KPIs for several of our major product areas involving our most complex, real-time data sets that have high customer expectations and very fast customer response times. These metrics involve product quality, throughput, model accuracy and other identifiers. You will partner with Analytics leaders to identify, root cause and improve business performance, and evaluate and measure the impact of use of AI in our development teams.

This role sits within the Transformation Office, the enterprise function responsible for orchestrating the programs and initiatives that underpin our three-year strategy. In this capacity, you will be a dedicated execution partner to our CDAO, embedded in the work that matters most and positioned to grow alongside it.

The Impact You Will Have in This Role: 

Data and analytics are core to what JD Power sells and how we operate, particularly as our data assets and product development roadmaps have grown more complex and connected across multiple data sources. Your involvement in this position will ensure clarity of product development purpose and enable teams to effectively plan and ultimately own their development commitments. The Project Manager in this role is not a coordinator. You are voice of the Analytics organization in relation to what we shipped, what we will ship, how confident we are in doing so, and whether our quality, throughput and accuracy are performing to expectations.

What You’ll Be Doing in This Role:

• Facilitate program increment quarterly planning events to align teams on a shared mission, objectives and delivery commitments each quarter. Lead inspect & adapt workshops, facilitating quantitative and qualitative retrospectives and executing on improvement ideas
• Track and communicate metrics like completion rates, program predictability, to provide transparency and drive continuous improvement
• Leading end-to-end program delivery by coordinating across multiple teams and functions, adapting to methodologies as needed including Agile, hybrid, and data platform-specific workflows
• Building, maintaining, and owning the committed project plan and schedule, distinct from the product roadmap, and ensuring milestones are met with transparency and rigor
• Drive adoption and maturity of product planning practices across the organization
• Applying a hybrid toolkit – technical project management, agile delivery, and business analysis to address the specific needs of each workstream
• Bring technical project management expertise to address engineering and AI challenges, working closely with technical leads and data scientists to monitor development progress and ensure alignment between business objectives and technical execution.
• Partner with Analytics leaders to set annual KPI objectives for year-on-year improvements. Proactively measure and report out on those KPIs and partner with technical teams to uncover root causes, implement retrospective actions and identify risks and countermeasures

What You Bring

• 5-8 years of project management experience
• Highly accountable, you own your commitments, follow through without being chased, and hold others to the same standard
• A self-starter who can operate with limited direction, identify what needs to happen next, and move without waiting to be told
• Strong communication skills, able to distill complex program status into clear, concise updates for leadership audiences, both written and verbal
• Experience in technology-centric environments (software development, IT, or data) with a history of bridging business objectives and technical execution
• Proficiency in SAFe a plus. Proficiency in both Agile and Waterfall methodologies, generally speaking; experience with Jira, Smartsheet, Microsoft Project, or similar SDLC and PM tools
• Demonstrated experience applying AI tools to program and project management workflows, and a track record of proactively exploring and adopting emerging AI capabilities to improve team productivity and decision-making
• Strong RAID discipline, schedule management, budget oversight, and the instinct to track details without losing sight of the bigger picture.
• Comfortable managing multiple workstreams concurrently in a fast-paced, matrixed environment
• Bachelor's degree preferred; PMP certification a plus
• North American based, with availability to work across a distributed global team.

This position has a starting salary range of $75,000 – $90,000 USD / 75,000 – 123,000 CAD per year. This is the range we reasonably and in good faith expect to pay for the role at the time of posting. An employee’s pay within the range is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location.

Why Join JD Power

JD Power powers auto-related decisions through proprietary data, advanced analytics, deep industry expertise, and workflows that connect insight to action. Operating across North America, Europe, and Australia, we help customers make better decisions and achieve better outcomes.

As a virtual-first company, we offer flexible work arrangements, opportunities for learning and development, and a culture centered on the Values that guide how we work every day.

• We power our customers’ success. Everything we do is focused on helping customers make better decisions and achieve better outcomes.
• We are innovative, collaborative, and grounded in data. We combine advanced analytics with human expertise to deliver insight that holds up in the real world.
• We make things easy. We turn complexity into clarity so teams can act faster and with confidence.
• We get it done. We focus on execution, accountability, and results.
• We start with trust and prove it every day. Independence, integrity, and credibility are the foundation of our work.

Equal Opportunity & Accommodations

JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

JD Power is committed to providing reasonable accommodations throughout the recruitment process for individuals with disabilities or other protected needs under applicable local laws. Please contact for accommodation request.

Data Privacy

JD Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, JD Power has international sites and JD Power uses resources located throughout the world. JD Power may from time to time also use third parties to act on JD Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within JD Power group of companies as well as to third parties acting on JD Power’s behalf, including also transfers to servers and databases outside the country where you provided JD Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here.

Applications

Candidates must be legally authorized to work in the country where employment is offered. JD Power does not provide employment sponsorship for this position.

This position is posted exclusively on and select trusted job boards such as LinkedIn or Indeed. All official communication comes from email addresses ending in @jdpower.com or @jdpa.com. We will never ask for payment, equipment purchases, or upfront fees. We may take additional steps to verify candidate information to protect the integrity of our recruitment process.

To all recruitment agencies: JD Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

Originally posted on Himalayas