Job Description
Key Responsibilities
- Quality Management System- Maintain QMS procedures, work instructions, forms, and documentation.
- Ensure processes meet quality and customer requirements.
- Audits & Corrective Actions- Conduct internal audits and identify process gaps.
- Track corrective actions and verify effective resolution.
- Quality Data & Reporting- Monitor quality metrics, trends, and performance.
- Prepare reports and provide recommendations to leadership.
- Continuous Improvement- Identify opportunities to improve quality, efficiency, and consistency.
- Support process improvements and standardization.
- Training & Operational Support- Support quality training and communicate process changes.
- Partner with Operations and other teams to resolve quality issues.
Work Environment
- Primarily works in a warehouse and operational environment.
- Regular interaction with warehouse employees, supervisors, managers, leadership, and cross-functional departments.
- May require time spent on the warehouse floor observing processes, conducting audits, investigating issues, and supporting training.
- Must be comfortable working in an environment where operational priorities and quality requirements may change.
- May require occasional travel or support across multiple warehouse locations, as needed.
Qualifications
Education
- High school diploma or equivalent required.
- Associate's or bachelor's degree in Quality, Business, Supply Chain, Logistics, Operations, Engineering, or a related field preferred.
Experience
- Previous experience in quality, warehousing, logistics, manufacturing, transportation, or a similar operational environment preferred.
- Experience with Quality Management Systems, internal auditing, document control, corrective action, or continuous improvement preferred.
- Experience in a similar quality, compliance, operations, or process improvement role is beneficial.
- Strong proficiency with Microsoft Office applications, particularly Excel, Word, PowerPoint, and Outlook.
- Ability to collect, organize, analyze, and communicate quality data and trends.
- Strong problem-solving and root cause analysis skills.
- Knowledge of ISO 9001 or similar quality management principles preferred.
- Familiarity with Lean, 5S, Kaizen, Six Sigma, or other continuous improvement methodologies beneficial.
- Ability to manage multiple priorities, maintain accurate documentation, and follow corrective actions through completion.
- Machinery/tools: Ability to safely and effectively use standard office equipment and technology required for documentation, reporting, data analysis, communication, and quality management activities. Familiarity with warehouse operational equipment and processes is beneficial.
Personality Traits
- Quality and customer focused
- Detail-oriented and highly organized
- Accountable and dependable
- Analytical and data-driven
- Effective communicator
- Collaborative and team-oriented
- Process improvement focused
- Adaptable and able to manage multiple priorities
- Proactive and able to identify issues and opportunities
- Strong documentation and follow-through skills
- Committed to continuous improvement and operational excellence
Additional Information
Benefits/Perks
- Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary.
- Medical, Dental, Vision, Life Insurance, Disability
- Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program
All your information will be kept confidential according to EEO guidelines.
Company Description
At TA Services, we don’t just move freight – we move business forward. Since 1986, we’ve been delivering peak performance for our customers through our Freight Brokerages, Managed Transportation, Warehousing & Fulfillment, Mills Services, and Cross-Border Logistics.
What sets us apart? Our people! At TA, culture isn’t an afterthought – it’s a competitive advantage. We’re intentional about building a workplace where you’re supported, challenged, and equipped to grow. From day one, you’ll get the tools, training, and trust to unlock your full potential.
We believe when the right people live the right values, there’s no limit to what we can achieve. If you’re driven, collaborative, and ready to win, you’ll fit right in.
Here’s what drives us:
- People First – We lead with care, connection, and respect.
- Service – Our customers, carrier partners, and team members deserve nothing less than excellence.
- Safety – Built into every move we make.
- Results – High standards. Real outcomes.
- Innovation – We push boundaries and never settle.
Sound like the kind of team you want to be part of? Let’s take a closer look at the role.