Quality Engineer

1.1.1   Overview:

We are seeking a Data Quality Engineer to help ensure the quality, reliability, and performance Health Data products to provide ready-to-use, easily consumable, trusted data set to support the AI and analytics use cases required to drive Manulife’s Health business ambition. This role is critical in enabling business units to innovate faster, optimize operations, and deliver localized analytics and AI capabilities. The successful candidate will participate in regional health strategic initiatives such as Provider Management Solutions, Health KPIs and Claim Driver analyses/automation, and other Regional/Local Health Analytics/AI use cases that require a common health data model.

As part of ADO, you will have the opportunity to:

• Contribute to regional health data initiatives impacting regional and local health businesses
• Collaborate with data scientists, AI teams, and business leaders in a dynamic, forward-thinking environment.
• Drive innovation and shape the future of health data products within the organization, to enable cutting-edge analytics/AI use cases including Generative AI (GenAI), Large Language Models (LLMs), Agentic AI, and advanced solutions leveraging OpenAI GPT models and AliCloud Qwen models.

1.1.2   Key Responsibilities:

 

1.1.2.1    Quality Engineering

·         Support the QA strategy and execution plan to ensure the accuracy, completeness, consistency, timeliness, and reliability of health data products relating to provider networks, claims efficiency, and care quality within our health insurance businesses and provide insights to support contract/negotiation strategy, network optimization, medical cost management, and fraud, waste, abuse identifications

• Collaborate with cross-functional teams including data engineers, data analysts, product owners, and business stakeholders to resolve quality issues.
• Conduct peer reviews of code and deliverables to promote continuous learning.
• Control, update, and distribute new and revised quality standards and technical changes.
• Ensure compliance with internal and external quality standards and company SDLC standards.
• Stay current with frontend and backend technologies and trends.
• Continuously improve skills to address diverse application challenges, including cloud-based development.

1.1.2.2   Testing Execution & Automation

·         Develop, execute, and maintain manual and automated test cases for data pipelines, APIs, reports, dashboards, and analytical datasets.

·         Validate source-to-target mappings, data transformations, business rules, calculations, and reconciliations to ensure data accuracy and consistency.

·         Build and enhance automated testing frameworks and scripts to support CI/CD and continuous testing practices.

·         Prepare and manage test data, analyze test results, investigate defects, and partner with delivery teams to resolve issues.

·         Perform integration, regression, end-to-end, performance, and data quality testing to ensure reliable delivery of data products and analytics solutions.

1.1.2.3   Quality Governance & Process Improvement

·         Define, monitor, and report key quality metrics, including data accuracy, completeness, defect trends, and test coverage.

·         Support quality audits, governance reviews, and compliance activities to ensure adherence to established standards and controls.

·         Develop quality dashboards and reporting to provide visibility into data quality performance and testing effectiveness.

·         Drive adoption of quality-by-design principles, testing best practices, and automation across the data and AI delivery lifecycle.

·         Identify opportunities to improve testing efficiency, data quality, and delivery outcomes through continuous process improvement.

1.1.3   Qualifications & Skills:

• Education: Bachelor’s or Master’s degree preferably in Statistics, Mathematics, Computer Science, Business Analysis or Data Analytics related courses
• Experience:
  • 3-5 years in one or more of the following
    • Data Quality Engineer
    • Data Analyst
    • Data Engineer
    • BI Analyst
    • BI Engineer
    • Business Analyst for Data related projects
• Technical Expertise:

o    Proficient in Data Manipulation, Data Analysis, Data Warehousing, Data Mining & Extraction, Data Visualization, and ETL processes

o    Proficiency in tools such as Power BI, SQL, Python, R, Spark, and Excel for data querying, manipulation and analysis

o    Experience with big data tools such as ADLS, Data Factory, DataBricks, etc

o    Ability to interpret and translate terminology between technical and business users

o    Collaborate with geographically and culturally diverse teams across various regions.

o    Self-sufficient and self-motivated

o    Strong analytical and problem-solving skills

o    Proficient written and oral communication skills in the English language

• Soft Skills:
  • Excellent communication, and stakeholder management skills.

o    Project management experience is an advantage.

o    Experience in working on Agile projects is an advantage.

o    Understanding of the insurance and/or financial industry is an asset

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Hybrid