Quality Assurance Process Manager (Associate)

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

Quality Assurance Process Manager (Associate)

Our Mission
We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. Hear from our team about what it’s like working at Capital One UK.

About the role

This is an opportunity to join a vibrant, fast-paced team, assisting with quality assurance and supporting actionable insights across the business. You will support the Quality Assurance process and change initiatives, helping to maintain standards and mitigate risk. In this role, you will work closely with senior team members, contributing to quality monitoring while developing your QA and coaching skills.

What you'll do

• Monitoring & Validation: Assist in monitoring standard and higher-complexity workstreams across multiple channels, conducting reperformance testing and checking outcomes against accuracy and regulatory guidelines.
• Process & Change Support: Help maintain and apply frontline QA methodologies and process frameworks. Support the implementation of operational changes by following established controls and collaborating across teams.
• Stakeholder Support & Insights: Support calibration sessions, help conduct root-cause analysis, and gather baseline insights to assist operational leaders in improving quality standards.
• Coaching & Onboarding: Support onboarding for new hires by sharing guidelines and best practices. Provide peer support and peer coaching to help maintain team performance.
• Governance & Performance: Help track deliverables and SLAs, update QA monitoring logs, and assist in resolving minor process issues using standard problem-solving steps.

The skills and experience you need

• QA & Regulatory Understanding: Baseline experience in Quality Assurance with a foundational understanding of QA frameworks, monitoring platforms, and risk awareness in a regulated environment.
• Data Analysis & Problem Solving: Good analytical skills to review performance data, assist with root-cause analysis, and suggest practical fixes.
• Communication & Calibration: Ability to build good working relationships, present clear updates, and participate constructively in calibration meetings.
• Coaching & Peer Support: Demonstrated willingness to assist peers, support onboarding of new colleagues, and share best practices across the team.
• Organisation & Process Awareness: Strong organisational and time-management skills, combined with a solid grasp of process controls and quality guidelines.

Where and how you'll work

This is a permanent position based in our Nottingham office. 

We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days.

Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. 

What’s in it for you

We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications.

In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:

• Wealth & Future: Competitive pension and performance-based bonus schemes
• Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.
• Health: Access premium care through our private medical insurance.
• Family Support: We champion your milestones with enhanced parental leave.

A full list of our benefits is available here.

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. 

We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.

Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com  All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.