The Technical Sales Support Engineer will drive installed-base aftermarket, spare parts and brownfield business development across Saudi Arabia and Bahrain, focusing on GOSP, oil & gas, refineries, petrochemical and seawater facilities.
The role will leverage SLB's legacy Cameron installed base as a strategic door opener to facilities, developing trusted customer relationships, understanding operational challenges and converting identified needs into opportunities across the broad PTS (Process Technologies & Solutions) lifecycle-services portfolio.
Key Responsibilities
Installed Base & Spare Parts
- Own and develop the legacy Cameron installed base, identifying aftermarket, upgrade, replacement, service and lifecycle opportunities.
- Drive spare-parts business for the Geounit and ensure customers maintain appropriate and up-to-date spare-parts inventories.
- Review installed equipment and customer spare-parts requirements, identify obsolete, discontinued or at-risk components, and proactively implement SLB spares obsolescence/replacement programs.
- Develop installed-base strategies to increase equipment reliability, availability and lifecycle value.
Customer & Facility Engagement
- Establish a strong network across Operations, Maintenance, Engineering, Reliability, Procurement and Projects.
- Understand facility procurement routes, decision makers, specifications, approved-vendor requirements and purchasing processes.
- Conduct regular facility visits to understand operations, troubleshoot issues and identify customer pain points.
- Use the installed base as a door opener to expand SLB relationships within the facility.
Technical Assessment & Solution Development
- Obtain necessary technical, operational and process data from clients.
- Compile, validate, structure and analyze data to understand facility conditions, equipment performance, operational challenges and root causes.
- Work closely with SLB's fleet of technical experts, subject-matter experts and technology domains to obtain specialist advice and support solution development.
- Translate customer problems into practical, value-driven SLB solutions, including cross-division capabilities where applicable.
- Prepare technical reports, assessments, studies and presentations documenting findings, analysis, recommendations and proposed solutions.
- Present findings and recommendations directly to client engineering, operations, maintenance and management teams.
Brownfield & PTS Lifecycle Business
- Develop a strong understanding of the diversity of the PTS brownfield and lifecycle-services portfolio, including:
- Spare parts & obsolescence management
- Internals replacement and upgrades
- Equipment upgrades and retrofit
- Process and performance studies
- Debottlenecking studies
- Retrofit and revamp studies
- Operations & Maintenance contracts
- Maintenance support and installation services
- Turnaround and inspection support/services
- Maintenance contracts
- Laboratory and analytical services
- Equipment optimization and lifecycle solutions
- Identify opportunities where multiple PTS services can be combined to address broader customer requirements.
- Focus on brownfield facilities, debottlenecking, reliability improvement, lifecycle extension and operational performance.
Commercial & Market Development
- Support technical proposals, tenders, workshops and customer presentations through commercial handover.
- Work closely with Geounit, Product Lines, SLB technical experts and HQ to develop opportunities and achieve KPIs.
- Maintain market and competitive intelligence across Saudi Arabia and Bahrain.
- Participate in conferences, workshops and technical events to strengthen SLB's
- Bachelor's degree in Chemical/Process, Mechanical or related Engineering.
- 5+ years of relevant experience in oil & gas, refinery, petrochemical, water/seawater or process industries.
- Facility operations, maintenance, reliability or engineering experience is highly desirable.
- Strong capability in data collection, analysis, technical problem solving and report preparation.
- Strong customer-facing, networking and consultative-sales skills.
- Engineering/process simulation/design/equipment-sizing software experience is an advantage.
- Existing relationships with major KSA/Bahrain operators, EPCs or engineering organizations are advantageous.
SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, national origin, age, disability, or other characteristics protected by law.