At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.
About you on this role
We are committed to delivering fast, accurate, and customer-centric support that helps customers confidently navigate product safety, compliance, and regulatory requirements.
As a Product Stewardship Specialist, you will play a critical role in ensuring the safe and compliant use of our products by addressing Environmental, Health & Safety (EH&S) and regulatory inquiries from customers and internal stakeholders. This position sits at the intersection of customer care, product stewardship, and regulatory compliance, requiring strong collaboration, analytical thinking, and effective communication. The ideal candidate is highly organized, customer-focused, and experienced in regulatory and compliance-related topics. You will thrive in a dynamic, multinational environment by effectively managing priorities, analyzing data, tracking progress, and partnering with global teams to deliver timely and accurate solutions.
Responsibilities
- Serve as the primary point of contact for customer Environmental, Health & Safety (EH&S) and regulatory inquiries, providing timely and accurate responses while engaging subject matter experts when required.
- Manage and track customer inquiries through internal systems, ensuring proper documentation, timely follow-up, and resolution of high-priority requests.
- Execute established escalation processes for complex regulatory, toxicology, RDS statement, and product communication requests to ensure customer needs are addressed effectively.
- Analyze inquiry trends and collaborate with Enterprise Product Stewardship Services (PSS) teams to enhance self-service resources, streamline processes, and improve customer experience.
- Prioritize workload based on business requirements, customer expectations, and real-time performance metrics to maintain service excellence.
- Support EH&S data harmonization initiatives, maintain compliance-related documentation, and deliver training and guidance to customer-facing teams on EH&S information management and regulatory requirements.
Qualifications
- Bachelor’s degree in chemistry, Environmental Science, Toxicology, Industrial Hygiene, Product Stewardship, Product Regulatory Affairs, Sustainability, or related EH&S discipline.
- Minimum of 3 years of relevant industry experience in Product Stewardship, Regulatory Affairs, EH&S, or a related function.
- Strong knowledge of global regulatory frameworks, products, and markets, preferably within Silicone products and applications for Home & Personal Care industries.
- Proficiency in Microsoft Office applications, including Outlook, Word, and Excel; SAP experience is considered an advantage.
- Excellent verbal and written English communication skills.
Your Skills
- Strong customer-focused mindset with a passion for delivering accurate, timely, and high-quality support.
- Curiosity and willingness to continuously expand knowledge in chemistry, silicone products, and global regulatory requirements.
- Excellent interpersonal and communication skills, enabling effective collaboration across technical, commercial, and global teams.
- Strong organizational and time-management skills, with the ability to work independently and make sound business decisions. Analytical mindset with the ability to interpret complex data and draw meaningful conclusions.
- Effective stakeholder management and collaboration skills across multiple functions and geographies.
- Solution-oriented approach with a focus on continuous improvement and efficient problem-solving. Ability to manage competing priorities, meet deadlines, and perform effectively in a fast-paced, multicultural environment.
Additional Notes
- Relocation/visa sponsorship is not aligned with this role
- This role offers the opportunity to collaborate with global product stewardship professionals, technical experts, and business teams while supporting customers across multiple regions.
- Success in this position requires a strong commitment to regulatory compliance, customer satisfaction, attention to detail, and continuous process improvement.
- This role provides exposure to international regulatory frameworks and the opportunity to contribute to the safe and sustainable use of Dow products worldwide.
Benefits – What Dow offers you
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:
- Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
- Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
- Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
- Employee stock purchase programs (availability varies depending on location).
- Student Debt Retirement Savings Match Program (U.S. only).
- Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
- Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
- Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
- Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
- Competitive yearly vacation allowance.
- Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
- Paid time off to care for family members who are sick or injured.
- Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
- Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
- On-site fitness facilities to help stay healthy and active (availability varies depending on location).
- Employee discounts for online shopping, cinema tickets, gym memberships and more.
- Additionally, some of our locations might offer:
- Transportation allowance (availability varies depending on location)
- Meal subsidiaries/vouchers (availability varies depending on location)
- Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)
Join our team, we can make a difference together.
About Dow Chemical International Pvt Ltd
Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers’ challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care.
A Great Place to Work® Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives.
As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.