Product Manager (Consumer) - AI Experiences

Job Description

Experian Consumer Services helps millions of UK consumers understand and improve their financial lives. Credit scores, subscriptions, and marketplace products are the core of what we do today. We are now building the next chapter: product experiences that use AI to help people reach the financial goals that actually matter to them. 

We're looking for a Product Manager – AI Experiences to own that work. Reporting into Head of Product, you will shape the strategy and ship the roadmap in a space where the technology is moving faster than the playbook. The work sits at the intersection of product, data, and emerging technology. You will turn ambiguous ideas into live experiences that customers trust and keep evolving them.

If you want founder-style ownership with the reach of a business that already has millions of registered users, this is the kind of role that does not come up often. 

What you'll be doing 

Own the product end to end 

• Take ownership of AI-powered experiences that help customers make progress towards financial goals: vision, roadmap, backlog, and outcomes 

• Evolve product strategy as the technology and the customer need change, and translate that into clear priorities quarter by quarter 

• Make trade-offs openly: what helps customers move forward, what they return for, and what does not 

Turn emerging technology into products people trust 

• Translate what AI can do into customer problems worth solving - not technology for its own sake 

• Work with design and engineering so complex financial decisions feel simple, personal, and explainable, Stay close enough to the tech to ask good questions, challenge assumptions, and keep learning 

• Think critically about how these products work today, and how they will need to work as the technology changes 

Build while the technology is still moving 

• Ship real product in a space where capabilities, tools, and customer expectations are changing quickly 

• Keep a point of view on how these products should work today, and how they will need to work next 

• Move with pace without cutting corners on customer experience, trust, or regulatory requirements 

Work across the business to make it land 

• Work closely with data science, engineering, and compliance so what we ship is useful, responsible, and feasible 

• Align with the wider Consumer Services portfolio so new experiences grow the business without undermining what already works 

• Build relationships across product, technology, and go-to-market so initiatives keep moving 

Learn, document, and raise the bar 

• Keep product documentation and decision records clear enough that the team and stakeholders stay aligned 

• Use what you learn from customers and live performance to shape what we build next 

• Help the team get better at building AI-powered products as the technology and the work expand 

Qualifications

• Experience as a Product Manager owning a customer-facing digital product through discovery, delivery, and iteration. Experience working within a customer facing or direct to consumer environment is essential.
• Comfort with ambiguity: you can structure a fuzzy problem, test your way forward, and change course when the evidence says so
• Strong judgement: you can help define what matters most to customers and how to work with engineers and data scientists to deliver experiences that delight 
• Genuine curiosity about customers, markets, and how technology is changing what products can do
• Evidence you learn quickly. We are not hiring for a finished "AI PM". We are hiring for someone who can get there 

Additional Information

Benefits package includes:

• Hybrid working - 40% office based
• Great compensation package and discretionary bonus
• Core benefits include Pension, Bupa healthcare, Sharesave Scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers

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Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.