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Do work that matters
Be part of the team at the heart of how CommBank serves Australia. Retail Banking Services supports more than 10 million personal and small business customers through market-leading products, services and digital experiences.
As Product Lead, Retention & Loyalty, you'll lead a newly formed Consumer Lending squad that recognises customer loyalty, anticipates evolving needs and strengthens relationships beyond funding. You'll set the direction for the squad, building a culture of accountability, growth and customer focus while empowering your team to deliver exceptional outcomes.
You'll bring expertise in loyalty, rewards or retention to help evolve and maximise the impact of CommBank Yello. Looking beyond transactional benefits, you'll create differentiated experiences that encourage customers to stay with CommBank and support their next lifestyle milestone or lending need. Your leadership will help bring our Consumer Lending ambition to life by making lending feel like progress, not a process.
See yourself in our team
You'll help embed CBA's Product Model, keeping the team close to customer needs, focused on evidence and committed to continuous improvement.
Working across product, technology, design, data, marketing, risk and operations, you'll align stakeholders around a clear purpose and foster accountability, experimentation and learning.
You will:
You're an experienced product and people leader who connects strategy with execution and enables others to perform at their best. You lead with curiosity and humility, create clarity in ambiguity and balance customer value, commercial performance, risk and operational resilience.
You will bring:
If you're excited to shape loyalty experiences customers genuinely value while building a high-performing team, we'd love to hear from you.
Working with us
At CommBank, we're committed to creating an accessible, inclusive and respectful workplace. If you require support or adjustments, please let us know. We welcome applications from people of all backgrounds, and we're particularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples. For support, please contact 1800 989 696.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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