Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Welcome to Hotel Valley Ho, nestled in the vibrant city of Scottsdale, Arizona, and proudly part of the Pyramid Global Hospitality portfolio. Boasting 241 stylish guest rooms and 13,000 sq ft of versatile meeting space across 11 rooms, Hotel Valley Ho is more than just a place to stay—it's a dynamic environment that seamlessly blends comfort with career opportunities. In the sun-soaked ambiance of Scottsdale, Hotel Valley Ho embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are at the forefront. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at Hotel Valley Ho, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands Scottsdale's unique energy while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development!
What you will have an opportunity to do:
Position Summary: To work within the framework of a quality Food and Beverage service team. To assist pool servers and bartenders in providing outstanding service to our guests in a personable, courteous and professional manner.
Responsibilities include:
- Be thoroughly familiar with all standards of proper service etiquette and adhere to these standards throughout our guests' pool experience.
- Be aware of the liquor laws as well as company and departmental policies regarding consumption of alcoholic beverages.
- Must have a strong knowledge of hotel dining room hours of operation.
- Obtain necessary service ware items from the kitchen at the beginning of shift. Requisition and stock towels and paper products as needed. Return all dirty service ware to dishwasher at end of shift, and towels to housekeeping.
- Provide prompt, friendly, towel, misting and water service to all guests.
- Assist in the preparation of drinks, when needed, and garnish to standard recipes.
- Move umbrellas and lounge chairs at the request of guests.
- Ensure all pool tables, chairs, and cabanas in service areas are clean and orderly. Maintain cleanliness of these areas throughout the service period. Pick up litter around service and guest area when necessary.
- After guests have departed, will remove dirty dishware, wipe, reset tables a well as reset lounge chairs with new towels.
- Check side duty list for opening and closing procedures.
- Be familiar with emergency safety measures including CPR, the Heimlich maneuver and fire evacuation procedures.
- Attend all scheduled staff meetings and supplemental training sessions.
- Ability to professionally service guests’ poolside without assistance during typical service demand.
What are we looking for?
Specific job knowledge, skill and ability:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Excellent physical condition in order to lift moderate weights and remain on feet for a prolonged period of time. Must be able to carry food and beverages through crowded areas safely and professionally.
A sincere desire to provide the utmost in guest service.
Solid interpersonal and communication skills. Pleasant personality to effectively deal with guest questions and service, and to contribute to the overall atmosphere of teamwork with fellow employees.
Strong attention to detail a must.
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.