People Success Partner

Accountabilities:

• Own U.S. recruiting operations, including hiring intake, interview process coordination, offers, closing, and collaboration with external search partners when needed.
• Manage remote-first onboarding from accepted offer through the first 90 days, including orientation, benefits education, policies, I-9 and E-Verify, equipment, systems access, department buddy coordination, and 30-60-90 day follow-up.
• Process promotions, job changes, leaves, and other employee data updates in the HRIS, prepare related documentation, and maintain accurate digital personnel files.
• Own offboarding activities, including exit documentation, exit conversations, access and equipment close-out, and accurate HRIS termination processing with benefits end dates.
• Serve as the primary HR owner for U.S., Japan, and European contractors, managing agreements, onboarding, offboarding, and manager questions.
• Act as the first point of contact for employee inquiries, providing thoughtful guidance within company policies and applicable employment laws and escalating sensitive matters when appropriate.
• Manage day-to-day U.S. benefits administration, including new-hire enrollment, qualifying life events, vendor issues, deduction questions, COBRA coordination, and open enrollment.
• Support benefits selection, renewals, broker reviews, and plan-design discussions, while coordinating local benefits partners for employees in Japan and Europe.
• Develop and deliver employee education on benefits, including guides, information sessions, and one-to-one support.
• Maintain benefits calendars covering renewals, open enrollment, compliance notices, owners, and deadlines, while partnering with global HR colleagues to ensure accurate employee data and reporting.
• Partner with HR leadership on culture, engagement, recognition, employee surveys, and learning and development initiatives.
• Design and facilitate training programs covering new-manager fundamentals, performance conversations, onboarding, and other priority topics.
• Plan and execute employee events and culture programs, primarily in virtual formats, with appropriate written follow-up, recordings, and manager resources.
• Coach managers through performance conversations, documentation, and performance improvement plans, while handling first-line U.S. employee relations matters with sound judgment.
• Coordinate the annual U.S. performance cycle, including timelines, completion tracking, and calibration preparation.
• Support accommodations, leaves, policy updates, employee handbook maintenance, and other compliance-sensitive processes.
• Stay current on federal, state, and local employment requirements affecting supported employee populations.

Requirements:

• Bachelor’s degree and 5+ years of relevant HR Operations experience.
• Demonstrated experience as a People Success Partner, HR Generalist, or HR Business Partner supporting a distributed U.S. workforce, ideally within technology, healthcare technology, or B2B software.
• Experience working in organizations of approximately 100–500 employees is strongly preferred.
• Hands-on experience with U.S. benefits operations, including open enrollment, qualifying life events, vendor management, and employee education.
• Ability to participate in benefits selection and renewals, interpret plan changes, evaluate options with brokers, and translate their impact for employees.
• Experience delivering manager training, facilitating virtual or in-person sessions, and supporting culture and engagement programs.
• Strong employee-relations judgment and experience coaching managers through challenging performance or employee conversations.
• Full-cycle familiarity with recruiting coordination and employee onboarding.
• Experience entering, maintaining, and auditing employee transactions in an HRIS; ADP Workforce Now experience is a plus.
• Strong written and verbal communication skills, with excellent organization, accuracy, and discretion when handling confidential information.
• Ability to manage multiple workstreams simultaneously while maintaining a strong sense of urgency and ownership.
• Comfortable working independently within a remote-first, globally distributed environment.
• Familiarity with AI tools and curiosity about using technology to improve HR operations and reduce administrative workload.
• Experience in healthcare technology, medical devices, medical imaging, SaaS, AI, or software environments is preferred.
• Experience working with benefits brokers on RFPs or mid-year plan changes is a plus.
• Exposure to performance-cycle operations and external talent acquisition or shared-services partners is beneficial.
• Ability to travel occasionally for employee events or critical in-person training.

Benefits:

• Salary range of $84,000–$105,000 USD.
• Remote-first work environment.
• Opportunity to support a globally distributed workforce across the United States, Japan, and EMEA.
• Meaningful ownership across employee lifecycle, benefits, culture, training, and employee relations.
• Opportunity to partner closely with senior HR leadership in a small, high-impact team.
• Exposure to a fast-paced technology and healthcare environment.
• Opportunities to develop and implement culture, engagement, and manager-development initiatives.
• Opportunity to use AI and emerging technologies to improve HR operations and workflows.
• Rare travel requirements, primarily for HR-led events or critical in-person training.
• Collaborative environment focused on innovation, professional growth, and meaningful work.