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The Company
Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.
We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.
Meet the team:
The Billing Team plays a critical role in ensuring accurate, compliant, and efficient billing operations across Germany and the wider EMEA region. Operating in a dynamic and fast-paced environment, the team collaborates closely with internal stakeholders and external partners to deliver high-quality service and continuously improve processes. The Patient Billing Specialist II is an experienced individual contributor who plays a key role in executing and supporting billing operations, resolving complex billing inquiries, ensuring compliance with internal policies and payer requirements, and contributing to process improvement initiatives. This maternity cover role offers an excellent opportunity to join our team, with the potential for conversion to a permanent position in the future.
Where you come in:
Review customer account setups to ensure billing activities are performed accurately and efficiently.
Process and validate billing transactions in accordance with company policies, payer requirements, and local regulations.
Perform quality control of internal order processing and identify discrepancies requiring correction or follow-up.
Investigate and resolve billing-related inquiries and discrepancies in collaboration with internal teams and external business partners.
Support the collections team by researching and resolving payer invoice queries.
Build strong working relationships with cross-functional teams to ensure an excellent operational and customer experience.
Contribute to process improvement initiatives by identifying opportunities to enhance efficiency, quality, and operational effectiveness.
Maintain accurate documentation and ensure compliance with established procedures and quality standards.
What makes you successful:
Experience in patient billing, invoicing, healthcare administration, finance operations, or a related field.
Experience with Salesforce or other major CRM systems required.
Strong PC skills, including proficiency in Microsoft Excel.
Strong attention to detail, analytical thinking, and a structured approach to problem-solving.
Excellent interpersonal, written, and verbal communication skills with internal and external customers.
Ability to effectively manage priorities and work independently in a fast-paced environment.
Experience working with health insurance providers, third-party payors, and/or medical device reimbursement processes is preferred.
Proven ability to investigate issues, identify root causes, and drive resolution.
Experience supporting process improvements and maintaining high levels of quality and accuracy.
Fluency in English required; German language skills are strongly preferred.
What you’ll get:
A comprehensive onboarding and training on the job.
Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities.
Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space.
5 additional vacation days, with potential for more for parents, students, and other cases with approval.
Opportunity to work from other countries for up to 30 days per year.
Health Insurance including reduced premiums available for dependents.
Life and Accident insurance coverage.
3rd Pillar Private Pension plan.
Health and Wellness programs, including access to online coaching and therapy sessions
Fertility, Family forming, Menopause and Men’s health support services.
Regular team-building events that foster collaboration and connection.
Best-in-class training and career development programs.
Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more.
Access to a fitness tracking app with rewards for staying active.
Free parking space at the city center office location.
Travel Required:
0-5%
Experience and Education Requirements:
Typically requires a minimum of 2-4 years of related experience and a High School diploma/certificate or equivalent.
Flex Workplace: Your primary location will be a home office. You will not have an assigned workstation and will work with your manager to determine office visit needs. You must live within commuting distance of your assigned Dexcom site (typically 75 miles/120km).
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.
AI in Hiring Notice: We may use AI supported tools to help make our hiring process more efficient, consistent, and accessible for candidates around the world. All hiring decisions are made by people.
At Dexcom, we are committed to providing a fair and inclusive recruitment process, and welcome candidates of all genders and gender identities to apply. If any wording in this description appears unintentionally gendered or exclusionary, please be assured this is not intentional.
Should a reasonable accommodation be necessary to aid a disability, requests should be sent to Dexcom Talent Acquisition at talentacquisition@dexcom.com.
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