Patient Administration Officer

Job Description:

About the role:

We’re currently looking for a friendly, well organised and patient focused Patient Administration Officer to join our dynamic team at St Vincent’s Private Hospital Northside. 

Working on a permanent full-time basis (38 hours minimum per fortnight) at St Vincent's Private Hospital Northside (Chermside). In this role you will ensue a seamless and efficient patient journey across all areas of Patient Administration, providing exceptional service to our patients, specialists and visitors.  The role is a frontline position and will require you to have excellent communication skills and a strong attention to detail to deliver our commitment to outstanding patient care.

About the hospital:

At St Vincent’s Private Hospital Northside, we have over 1,000 dedicated and skilled staff who treat nearly 35,000 people a year, delivering safe and high-quality care to all our patients. Our hospital has 227 beds, 9 operating theatres, 2 cardiac catheter laboratories, a 17-bed Intensive Care Unit (ICU), Day Oncology Unit, Breast Health Centre, Endoscopy Unit, Cardiac Rehabilitation Unit and a 24-hour, private emergency centre provided by Brisbane Northside Emergency.  

Things that work for you: 

• Retail and Travel Discounts; Blue light card a discounted service for frontline workers (available for over 350 brands inc. Big W, The Good Guys, Samsung), JB Hi-Fi corporate benefits, airport lounge membership discounts
• Financial Wellbeing: Salary packaging options up to $15,990, novated leasing, plus an optional Meals and Entertainment card up to $2,650 per annum, competitive hourly rates and paid approved overtime
• Health and Wellbeing: Employee Assistance Program for staff and their families, fitness passport, free uniforms & annual flu vaccination, ability to purchase annual leave, discounted hospital admissions at any St Vincent’s Private Hospital, discounted private health insurance through Bupa or Medibank
• Join Australia’s largest not-for-profit provider of health and aged care services

Things that work for us: 

• Flexibility to integrate into a 24-hour, 7-day roster, day/evening/night shifts is essential
• Flexible availability to be able to work on a permanent full-time basis (38 hours per week)
• Ability to work at offsite locations at North Lakes and Chermside, if required, as well as the hospital site.
• Excellent customer service skills with exceptional communication skills, both written and verbal
• Reliability and adaptability to work across all areas of Patient Administration
• Highly developed interpersonal, organisational and time management skills
• Ability to prioritise workload and efficiently manage multiple tasks
• High level of computer skills, including the Microsoft packages
• Prior experience in a health care setting would be advantageous
• Knowledge of WebPAS and the ability to use other patient management systems is desirable
• Working knowledge and understanding of medical terminology

Mission and Values:

As both a provider of care and as an employer, St Vincent’s aspires to create an environment that is truly inclusive for all people, always.  St Vincent’s is constantly striving for inclusivity and to create and cherish a diverse place of care and work. 

Part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.  For further information, visit Mission and Values - Reconciliation

Pre-Employment checks:

Employment is subject to the successful completion of all pre-employment checks which may include a Working with Children check (i.e. a Blue Card).  For further information about St Vincent’s commitment to Child Safety, visit St Vincent's Code of Conduct.

 

St Vincent's has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases (VPD) in healthcare settings and evidence may be required for proof of immunity.

 

Please email the Talent National team if you would like to know more talentnational@svha.org.au

Closing Date:

22 October 2026 11:59pm

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct