The Patient Access Representative (PAR) ensures a smooth and efficient registration and scheduling process across multiple specialties and practice units within the healthcare system. Reporting to the Patient Access Supervisor, this role gathers and verifies patient demographic, insurance, and clinical information in compliance with HIPAA guidelines. The PAR also handles patient payments and related financial processes while providing exceptional customer service across multiple communication channels.
RESPONSIBILITIES
Patient Registration & Check-In
· Assists patients with check-in for appointments, procedures, and diagnostic imaging.
· Collects and enters demographic, insurance, and clinical information into the electronic medical record system in accordance with HIPAA standards.
· Validates insurance cards and confirms payer information in the system.
· Obtains and processes medical records requests following organizational policies.
Scheduling & Appointment Management
· Schedules patient follow-up appointments and coordinates rescheduling as needed.
· Confirms upcoming appointments and manages cancellations promptly.
· Responds to patient inquiries regarding scheduling through phone, email, chat, and other electronic platforms.
Insurance & Financial Transactions
· Performs insurance verification and ensures coverage details are accurate.
· Reviews and collects copayments and outstanding balances at the time of service.
· Assists patients with payment arrangements or provides resources for alternative payment solutions.
Customer Service & Communication
· Answers incoming calls and directs patients to the appropriate department or resource.
· Provides timely assistance to patients via multi-channel communication (phone, email, chat, web).
· Maintains professionalism and confidentiality in all interactions, adhering to HIPAA regulations.
REQUIRED QUALIFICATIONS:
Relevant education or experience may be substituted as appropriate.
PREFERRED QUALIFICATIONS:
Associate's Degree in Healthcare Administration or related field.
3 year(s) of experience in a multi-specialty or integrated healthcare setting.
Certification in Medical Office Administration or Patient Access (e.g., CHAA – Certified Healthcare Access Associate).
Salary Range
$38,500+ depending on qualifications
WORKING ENVIRONMENT/EQUIPMENT
• Standard office equipment
• Repetitive use of a keyboard
• May be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications and disoriented or combative patients, or others.
Required Materials
Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.
Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.