Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Colorado Springs Marriott, nestled near the Rocky Mountains and the vibrant downtown of Colorado’s second-largest city, offers an excellent opportunity to join a world-class team that values personal and professional growth. Our hotel is the perfect home base for outdoor enthusiasts exploring Pikes Peak and Cave of the Winds. When you’re ready to enjoy the great indoors, you'll have easy access to the shops and art galleries in downtown Colorado Springs. Our property boasts pet-friendly rooms and suites, a full-service restaurant with a stylish outdoor patio, 15 flexible event spaces, a fitness center, and pools. Experience our Culture of Care and discover what a career at the Colorado Springs Marriott with Pyramid Global Hospitality can mean for you!
What you will have an opportunity to do:
Room Attendant | Marriott Colorado Springs
There is a moment every guest experiences when they open the door to their room for the first time. The bed is perfectly made. The bathroom is spotless. Everything is exactly where it should be. The space feels fresh, cared for, and ready. Without knowing a single detail about what went into preparing it, they feel taken care of. That moment belongs to you.
We are looking for a dedicated, detail-oriented, and people-first Room Attendant to join our Housekeeping team at the Marriott Colorado Springs. If you take genuine pride in doing things right, find satisfaction in a room that is truly guest-ready from top to bottom, and want to be part of a team that values the work you bring every single day, this is the place for you.
About the Role
As a Room Attendant, you are one of the most important people in this entire hotel. The cleanliness, comfort, and presentation of our guest rooms is one of the top reasons guests choose to return to the Marriott Colorado Springs and recommend us to the people they care about. Every room you prepare is a direct reflection of the standard we hold and the promise we make to every person who stays with us.
You will be responsible for thoroughly cleaning and restocking a required number of guest rooms each shift, meeting brand and property standards from setup to breakdown, and approaching every room with the same level of care and attention to detail regardless of how busy the day gets. You will also encounter guests regularly throughout your shift, and the warmth, professionalism, and genuine helpfulness you bring to those interactions matter just as much as the quality of your cleans.
This role includes both standard room turns and deep cleaning responsibilities. Deep cleaning tasks may include changing AC filters, cleaning AC coils, touching up paint on walls and molding, addressing scratched furniture, and rehanging closet slide doors. Once trained to property standards, Room Attendants are expected to complete a full room clean in approximately 35 minutes and a refresh in approximately 7 minutes.
This role also comes with a real pathway for growth. Room Attendants who demonstrate skill, consistency, and commitment have the opportunity to advance into self-inspector roles and beyond within the organization. We invest in the people who show up and show what they are capable of.
Weekend availability is required for this role. Our guests need the same exceptional experience seven days a week, and our team makes that possible.
What You’ll Be Doing
• Thoroughly cleaning and restocking the required number of guest rooms per shift to Marriott and Pyramid Global Hospitality brand standards
• Completing all pre-cleaning duties including setting up your housekeeping cart with the correct guest supplies, cleaning supplies, and linen before beginning your assignment
• Removing all trash and dirty linen from guest rooms and collecting soiled linens for laundering
• Making beds, replenishing room supplies and amenities, and restoring every room to a guest-ready condition that reflects the standard our guests expect
• Performing deep cleaning tasks as assigned, including changing AC filters, cleaning AC coils, touching up paint and molding, addressing furniture, and rehanging closet doors
• Disassembling furniture or room items as needed to conduct thorough deep cleaning
• Completing a full room clean to standard in approximately 35 minutes and a refresh in approximately 7 minutes once trained
• Keeping your housekeeping cart orderly, properly stocked, and maintained throughout your entire shift
• Using all equipment, supplies, and guest amenities properly and responsibly
• Inspecting completed rooms before marking them clean to ensure every detail meets the standard; self-accountability in quality is a core part of this role
• Following daily linen and towel changing and inspection standards in accordance with the Green Program
• Practicing safety standards throughout your shift and reporting any hazards including broken glass, frayed electrical cords, leaks, broken locks, or suspicious persons immediately to your supervisor
• Reporting maintenance needs, damaged items, and room condition concerns to your supervisor promptly
• Respecting guest property at all times and exercising discretion and care in every room you enter
• Maintaining key control practices and supporting the property’s security procedures throughout your shift
• Engaging with guests you encounter during your shift in a warm, courteous, and genuinely helpful manner
• Reporting to work on time according to the posted schedule and maintaining accurate time records
• Collaborating with your housekeeping teammates, laundry, and maintenance to support the overall operation
• Remaining alert, courteous, and helpful to guests and colleagues at all times throughout your shift
• Performing other related duties as requested by your Floor Supervisor or housekeeping leadership
What We’re Looking For
• A strong attention to detail; you notice what others miss and you take the time to get it right before marking a room complete
• A genuine work ethic and the ability to maintain quality and pace for the full duration of a physical shift
• Reliability and punctuality; your team and your guests count on you to be there and to be ready
• A warm and professional demeanor with guests and fellow team members at all times
• The ability to follow both verbal and written instructions accurately and consistently
• Comfort working independently and managing your time effectively to meet room readiness targets
• A team-first mindset; housekeeping is a collaborative operation and your contribution matters to everyone around you
• Respect for guest privacy and property in every room you enter
• Weekend availability is required; this is a non-negotiable part of the role
• Previous hotel experience is preferred but not required; we will train the right person who brings the right attitude
What are we looking for?
Qualifications
• Previous hotel housekeeping or commercial cleaning experience is preferred but not required
• Ability to thoroughly clean and restock a required number of rooms per shift to brand standard
• Ability to operate housekeeping equipment including vacuums, mops, spray bottles, scrub pads, and dusters correctly and responsibly
• Comfortable working with cleaning chemicals and following proper safety and SDS handling procedures
• Ability to stand, walk, and remain active on your feet for the full duration of a shift
• Ability to push and maneuver a fully stocked housekeeping cart weighing up to 100 lbs. in tight spaces
• Ability to lift and carry items up to 25 lbs. as needed
• Comfortable with bending, reaching, stretching, kneeling, and climbing stairs throughout the shift
• Ability to disassemble furniture or room items as needed to complete deep cleaning assignments
• Weekend availability is required for this position
• Professional appearance and demeanor consistent with Marriott brand standards
Physical Requirements
This is a highly physical, active role for the full duration of every shift. You should be comfortable standing and moving continuously, bending and reaching to clean at floor level and overhead, kneeling and stretching to service all areas of a guest room thoroughly, pushing and maneuvering carts up to 100 lbs., lifting and carrying items up to 25 lbs., and climbing stairs as needed throughout the property. Physical stamina, consistency of pace, and comfort with sustained activity are all important parts of performing this role well.
Who Thrives Here
The Room Attendants who do their best work here are the ones who take real personal pride in every room they complete. They do not rush through a checklist. They walk through a finished room with a critical eye because they genuinely want it to be right before a guest walks in. They treat every space they enter with care and respect. They communicate clearly with their supervisor and their team. They show up consistently, work with purpose, and bring a steady, positive presence to the floor every single shift.
They also understand what their work means. A guest who walks into a perfectly prepared room feels it immediately, even if they cannot name exactly why. That feeling is the result of your care, your attention to detail, and your commitment to a standard that matters. When that work is done well, it is something genuinely worth being proud of.
What’s In It for You
At Pyramid Global Hospitality, we believe the people who prepare and care for our guest spaces deserve to be taken care of in return. When you join our team, you gain access to a full range of benefits designed to support your life and your future, including:
• Exclusive discounts on room rates and experiences across our award-winning hotel portfolio
• Comprehensive health insurance plans including mental wellbeing support for you and your loved ones
• Pet insurance for the four-legged members of your family
• Competitive finance and retirement solutions
• Performance-based incentives and bonuses
• Generous paid time off
• Exciting associate perks and discounts
• Skill-enhancing job training from day one
• Educational opportunities to support your long-term career growth
• A genuine commitment to work-life balance
• Real pathways for career advancement within our organization
About Us
The Marriott Colorado Springs is part of the Pyramid Global Hospitality family, a company that leads with a People First philosophy in everything it does. We are a diverse, passionate, and dedicated team that values the unique contribution every associate brings to the table. We believe in empowering every team member to make a positive impact, not just for our guests and the property, but for themselves and their own growth.
At Pyramid Global, we are guided by three core values. People First, meaning a talented, diverse, and passionate team working together with mutual respect. Integrity, meaning honesty and accountability to ourselves and to one another. And Excellence, meaning surpassing expectations through dedication, hard work, and innovative thinking.
Our housekeeping team is respected, recognized, and celebrated for the essential role they play in our guests’ experience every single day. Whether this is your first role in hospitality or you are a seasoned professional, you will find a team here that values your work, supports your growth, and is genuinely glad to have you.
Ready to Apply?
If you are ready to bring your attention to detail, your work ethic, and your genuine care for people and spaces to a team that will truly value what you bring, we would love to hear from you. Apply today and become part of what makes the Marriott Colorado Springs a place our guests are proud to return to and our associates are proud to work at.
The Marriott Colorado Springs is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender including pregnancy, age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law.
Compensation:
$17.00
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$17.00
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.