P2P SDL - Americas

The Purchase to Pay Service Delivery Lead is responsible for a cluster of markets with regards to Purchase to Pay processes and activities as well as working closely with a third party-BPO remotely located tasked of the transactional processing.

The role focuses on delivering on Operational requirements as well as Strategic initiatives aligned to the broader GSK and Global Finance Service strategy. 

The Service Delivery Lead role will focus on Operational, KPIs, Continuous Improvements, Projects, Stakeholder’s management, cross functional collaboration and team’ s management. Such role will require deep knowledge of Procure To Pay.

 

Key Responsibilities:

• Driving delivery and performance of the Procure To Pay operational activities for the markets that the SDL is responsible for.
• Working closely with a remote third party BPO providing services across the transactional activities in the P2P function as Invoicing, Travel & expenses, Payments, Master Data, Compliance, Help Hub support. Providing oversight on operational activities as well as timely resolution to issues being faced.
• Escalating issues through the set-up governance where required.
• Ensuring standard practices and consistent application of GSK policies and SOPs across the markets.
• Monitoring Key Performance Indicators (KPIs) and Service Level agreements (SLAs) for the markets being responsible for.
• Responsible for controls, control testing results and where required ensuring mitigations plans are effective.
• Driving as well as participating in Global / local projects as well as Continuous Improvements initiatives.
• Working closely with different other Finance Towers / teams (Order to Cash, Controllership, Risk Management, Planning & Forecasting) as well as Global Process Owners and other Hubs globally to ensure standardization of processes and activities.
• Engaging and communicating with Stakeholders at different level of seniority in the Markets.

 

Basic Qualifications:

• 8+ years strong experience in end-to-end P2P operations, with practical exposure to the different processes being covered in P2P - Invoicing, Travel & expenses, Payments, Master Data, Compliance, Help Hub.
• Hands-on experience with P2P modules in ERP, SAP, S4Hana systems.
• Demonstrated experience in managing P2P processes / activities as well a third-party BPO.
• Proven track record of meeting and improving operational KPIs (e.g. past-due %, dispute resolution, cash application timeliness, credit management effectiveness) through data-driven analysis and interventions.
• Experience operating within SOP/LSOP and internal control frameworks (e.g. ICFW), including Management Monitoring, control execution and maintenance of documentation/evidence for audits and assurance.
• Experience of working with internal and external stakeholders (e.g. LOC Finance, Customer Services, Treasury, Close & Control (C&C), Tech, external partners/service providers) in a multicultural and remote team environment.
• Experience in Continuous Improvement and process optimisation (e.g. Lean/Six Sigma concepts, automation/digitalisation initiatives) applied to finance operations.
• Experience supporting ERP/SAP/S4Hana deployments or enhancements (e.g. testing) led by GPO
• Hands-on experience with Celonis

 

Skills Requirements:

• Degree level or equivalent experience in Finance, Business, Economics or related discipline
• Good analytical skills with the ability to interpret P2P operational and financial data, identify trends and root causes, and translate insights into concrete actions.
• Good communication skills, able to simplify complex operational topics and present clear messages and recommendations to stakeholders.
• Strong stakeholder management and relationship-building skills, including ability to influence and collaborate across hubs, LOCs and functions.
• Ability to manage multiple markets and competing priorities in a dynamic environment.
• Demonstrated ability to work in multicultural settings and remote teams, role-modelling GSK values and expectations, including inclusion, diversity, equity and wellbeing.
• Spanish proficiency is a plus

Benefits:

•    Career at one of the leading global healthcare companies
•    Attractive reward package (competitive salary, annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement, holiday benefit
•    Possibilities of development within the role and company’s structure
•    Life insurance and pension plan
•    Private medical package with additional preventive healthcare services for employees and their eligible counterparts
•    Sports cards (Multisport)
•    Personalized learning approach and external trainings
•    Extensive support of work life balance (flexible working solutions including working from home possibilities, health & wellbeing activities)
•    Supportive community and integration events
•    Modern office with creative rooms, fresh fruits everyday
•    Free car and bike parking, locker rooms and showers

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Skills

Banking Relationships, Cyber Risks, Design Thinking, Digital Fluency, Driving Continuous Improvement, Global Payment, Problem Solving, Stakeholder Management

 

 

Polish Salary Range / Polski przedział wynagrodzenia: PLN 177,000 to PLN 295,000The annual gross base salary range for new hires in this position is listed above for each applicable location. These ranges take into account a number of factors including the candidate’s skills, experience, education level and the market rate for the role. In addition, this position may offer an annual bonus and eligibility to participate in our share based long term incentive program which is dependent on the level of the role. More detailed information on the total benefits package will be supplied during the recruitment process. This role is available for applicants from multiple locations, and therefore salary ranges for certain locations are also shown. Salary ranges for other locations are shown because some markets have pay transparency laws that require salary information on job postings, and those locations are potential job sites for this role. If salary ranges are not displayed in the job posting for a specific location or country, the relevant compensation will be discussed during the recruitment process. Please note salaries vary by country based on the candidate’s skills, experience, education level and the market rate for the role. Offers are typically made within the advertised range based on the candidate’s skills, experience and qualifications, with the upper end generally reserved for highly experienced candidates or other exceptional circumstances aligned with these criteria.Roczny przedział wynagrodzenia zasadniczego brutto dla nowo zatrudnionych osób na tym stanowisku został wskazany powyżej dla każdej właściwej lokalizacji. Przedziały te uwzględniają szereg czynników, w tym umiejętności kandydata, doświadczenie, poziom wykształcenia oraz rynkowy poziom wynagrodzenia dla tego stanowiska W zależności od stanowiska i obowiązujących polityk wewnętrznych, rola ta może również uprawniać do otrzymania premii (jeśli ma zastosowanie i jest przyznawana na podstawie określonych, obiektywnych kryteriów) oraz/lub nagród za wyjątkowe wyniki (przyznawanych według uznania pracodawcy). Wszystkie świadczenia ustawowe będą zapewnione zgodnie z przepisami prawa polskiego. Mogą być także oferowane dodatkowe benefity, takie jak prywatna opieka medyczna, dodatkowe płatne dni wolne, ubezpieczenie na życie, prywatny plan emerytalny oraz w pełni płatny urlop rodzicielski i urlop na opiekę nad członkiem rodziny. Bardziej szczegółowe informacje na temat całkowitego pakietu wynagrodzenia i świadczeń przypisanego do tego stanowiska zostaną przekazane podczas procesu rekrutacyjnego. Przedziały wynagrodzenia dla innych krajów mogą być również widoczne, ponieważ na niektórych rynkach obowiązują przepisy dotyczące jawności wynagrodzeń, które wymagają zamieszczania takich informacji w ogłoszeniach o pracę, a wskazane lokalizacje mogą stanowić potencjalne miejsce wykonywania tej roli. Jeśli przedział wynagrodzenia nie jest podany w ogłoszeniu dla konkretnej lokalizacji lub kraju, odpowiednie informacje o wynagrodzeniu zostaną omówione w trakcie procesu rekrutacyjnego. Prosimy pamiętać, że poziom wynagrodzenia różni się w zależności od kraju i jest ustalany na podstawie umiejętności, doświadczenia, poziomu wykształcenia oraz rynkowego poziomu wynagrodzenia dla danego stanowiska. Oferty są zazwyczaj przedstawiane w granicach wskazanego przedziału, z uwzględnieniem umiejętności, doświadczenia i kwalifikacji kandydata, przy czym górna granica jest zwykle zarezerwowana dla kandydatów o bardzo dużym doświadczeniu lub w innych wyjątkowych okolicznościach zgodnych z tymi kryteriami.

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