Outpatient Manager

Job Advert

Fulwood Hall Hospital, Preston

Full Time 37.5 Hours | Permanent

The Role

At Ramsay Health Care UK, we know our people are our most important asset. Join us as the Outpatients & Pre-Assessment Manager at Fulwood Hall Hospital and you'll have the opportunity to lead and develop high-quality outpatient and pre-operative assessment services within one of the UK's leading independent healthcare providers.

This is a pivotal leadership role responsible for delivering safe, effective, caring, responsive and well-led services across Outpatients and Pre-Assessment. You will provide strong clinical and operational leadership, ensuring patients receive an exceptional experience from their first consultation through to admission for surgery.

Working collaboratively with consultants, anaesthetists, operational managers, theatre teams, ward teams and the wider multidisciplinary team, you will lead service development, drive clinical excellence, optimise patient pathways and support the continued growth of the hospital.

What You'll Do

As Outpatients & Pre-Assessment Manager, you will be responsible for the overall management, leadership and development of the Outpatients and Pre-Assessment departments.

Key responsibilities include:

Clinical Leadership

• Provide visible, professional and compassionate leadership to Outpatient and Pre-Assessment teams.
• Ensure delivery of safe, evidence-based and patient-centred care.
• Promote high standards of clinical practice and professional conduct.
• Lead on patient safety initiatives and quality improvement programmes.
• Support the development of a positive culture focused on continuous learning and excellence.
• Ensure services remain inspection-ready and compliant with all regulatory standards.

Pre-Assessment Services

• Ensure patients receive comprehensive pre-operative assessment and optimisation prior to surgery.
• Develop robust pathways for management of complex patients and those requiring specialist review.
• Work closely with consultants and anaesthetists to ensure patients are clinically fit for surgery.
• Support reduction in cancellations through effective pre-operative planning and risk management.
• Oversee management of diagnostics, investigations and anaesthetic referrals within pre-assessment pathways.
• Ensure compliance with Ramsay policies and national best practice standards.

Outpatient Services

• Ensure clinics operate efficiently with exceptional patient experience at the centre of service delivery.
• Maximise clinic utilisation and effective capacity management.
• Work collaboratively with consultants to optimise clinic scheduling and service efficiency.
• Monitor performance, demand and activity levels to support hospital growth and service development.
• Drive improvements in patient access, responsiveness and pathway performance.

Clinical Governance

• Lead governance processes across Outpatients and Pre-Assessment.
• Monitor incidents, complaints, patient feedback, risks and audit outcomes.
• Ensure appropriate investigation and learning from incidents and complaints.
• Maintain departmental risk registers and action plans.
• Support compliance with CQC Fundamental Standards, Ramsay policies and professional standards.
• Deliver quality improvement initiatives that improve patient outcomes and experience.

Workforce Leadership

• Lead, motivate and develop multidisciplinary teams.
• Support recruitment, retention and succession planning.
• Ensure staff receive regular appraisal, supervision and competency assessment.
• Promote staff wellbeing, engagement and professional development.
• Create a positive culture where staff feel valued, supported and empowered.

Operational Management

• Ensure departments are effectively staffed and resourced.
• Manage budgets, workforce planning and departmental expenditure.
• Deliver departmental KPIs and performance objectives.
• Monitor productivity, utilisation and operational efficiency.
• Support business growth through innovation and service development.
• Actively contribute to hospital operational and strategic objectives.

Consultant & Stakeholder Relationships

• Build strong and effective relationships with consultants and healthcare professionals.
• Support the introduction of new services and consultants.
• Work collaboratively with Theatre, Ward, Diagnostic Services and Governance teams.
• Act as a trusted clinical leader and professional role model across the hospital.

What You'll Bring With You

Essential

• Registered Nurse with current NMC registration.
• Previous management experience within Outpatients, Ambulatory Care, Day Surgery or Pre-Assessment services.
• Strong clinical background with knowledge of elective surgical pathways.
• Demonstrable leadership and people management experience.
• Excellent communication and interpersonal skills.
• Experience of clinical governance, risk management and quality improvement.
• Strong understanding of CQC standards and regulatory requirements.
• Proven ability to lead and develop multidisciplinary teams.
• Excellent organisational and operational management skills.

Desirable

• Management or Leadership qualification.
• Experience within the independent healthcare sector.
• Knowledge of perioperative medicine and surgical optimisation pathways.
• Experience of service redesign and pathway improvement.
• Budget management experience.
• ILS or ALS qualification.

Why Join Us?

At Ramsay Health Care UK, our people are at the heart of our success. Our benefits are designed to support your wellbeing, work-life balance and career development, because we’re people caring for people:

Health, Wellbeing & Financial Security

• Private Medical Cover, with the option to add your partner and dependants
• Discounted Bupa Dental Insurance
• Life Assurance (Death in Service) x3 your base salary
• Private Pension, with Ramsay matching up to 5% after a qualifying period
• Employee Assistance Programme

Work–Life Balance

• 25 days annual leave + bank holidays, with the option to buy or sell additional days
• Flexible shift patterns, where possible
• Family friendly policies including enhanced parental leave
• Volunteer leave to support causes that matter to you

Career Development & Recognition

• Training and Development via the Ramsay Academy to support your career development
• Colleague recognition programme to celebrate our people

Lifestyle & Everyday Perks

• Access to our benefits platform, offering a wide range of discounts
• Cycle2Work scheme
• Subsidised staff restaurant, where possible
• Free parking on site, where possible

Why Fulwood Hall Hospital?

Fulwood Hall Hospital is one of the leading independent hospitals in the North West, providing high-quality care across a wide range of specialties including orthopaedics, spinal surgery, ophthalmology, ENT, general surgery, urology and gynaecology.

This role offers an excellent opportunity for an experienced and ambitious healthcare leader to shape the future of Outpatient and Pre-Assessment services, influence the patient journey, support hospital growth and develop high-performing teams.

At Ramsay Health Care UK, we are committed to creating an environment where our people thrive, our patients receive exceptional care and our services continue to deliver excellence.

We Care.

It's more than what we do, it's who we are.

If you are committed to delivering outstanding patient care, passionate about leadership and looking for your next challenge, we would love to hear from you.

We care. It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. “The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.
 

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.

We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to safeguarding and promoting the welfare of adults, children and young people at risk. We expect all employees to share this commitment and behave in a way that supports it. All successful candidates will be provided with safeguarding training appropriate to their role.