Operations Associate/ Senior Operations Associate

Accountabilities:

• Coordinate recruitment activities by scheduling interviews, managing candidate communications, and liaising with hiring managers to keep the recruitment process organized, responsive, and timely.
• Support onboarding for new hires by coordinating documentation, equipment and access setup, and providing general assistance throughout the onboarding process.
• Manage staff travel logistics, including bookings, itineraries, visas or permits, and on-the-ground arrangements for field and program-related travel.
• Support the planning and execution of workshops, donor meetings, offsites, and other events by coordinating venues, vendors, materials, and on-site logistics.
• Source and manage local vendors and service providers while ensuring contracts, agreements, and operational arrangements align with applicable local requirements.
• Oversee office and facilities needs as well as internal tools administration, including access management, licenses, subscriptions, and equipment.
• Maintain and improve operational systems and documentation, including trackers, checklists, logs, vendor agreements, and program files, to increase efficiency and scalability.
• Identify operational challenges, coordinate with the appropriate internal teams or advisors to resolve them, and contribute to continuous process improvements as local operations mature.
• Serve as a coordination point between candidates, new hires, consultants, partners, vendors, and cross-functional teams while handling confidential and sensitive information with appropriate discretion.
• Take on additional operational and administrative responsibilities as priorities evolve and contribute wherever needed to support effective program operations.

Requirements:

• Bachelor's degree, diploma, or equivalent professional experience, ideally in business administration, human resources, operations, or a related field.
• Proven experience in operations, HR-adjacent, administrative, coordination, or similar roles involving multiple stakeholders and competing priorities.
• Good working knowledge of administrative and operational practices in India, including familiarity with local vendor management, travel arrangements, contracts, visas or permits, and relevant regulatory or compliance considerations.
• Excellent organizational and time-management skills, with the ability to manage multiple tasks, deadlines, stakeholders, and operational details simultaneously without losing focus.
• A proactive, self-directed approach with the ability to shift priorities quickly, take initiative, solve problems independently, and operate effectively without extensive supervision.
• Strong written and verbal communication skills, with the confidence to coordinate professionally with candidates, employees, hiring managers, vendors, partners, and external service providers.
• Comfortable working with HR, operations, project management, scheduling, applicant tracking, and travel tools; familiarity with HRIS platforms such as BambooHR or similar systems is an advantage.
• Adaptable and resilient, with a willingness to take a hands-on approach across operational, administrative, logistical, and coordination activities in a fast-paced and evolving environment.
• Demonstrated ability to manage confidential HR, vendor, and program information with professionalism, sound judgment, and discretion.
• Proven ability to identify process improvements, streamline workflows, and create scalable operational systems such as trackers, checklists, documentation, and standardized processes.

Benefits:

• Full-time position with a fully remote working arrangement in India.
• Competitive salary commensurate with skills, experience, and the local labor market in India.
• Flexible working arrangements designed to support employee wellbeing.
• Opportunity to work across recruitment, HR operations, travel, events, vendor management, facilities, and administrative functions.
• High level of ownership and hands-on responsibility within a rapidly scaling international environment.
• Opportunity to develop and implement operational systems, improve processes, and contribute to the evolution of local operations.
• Role level flexibility, with the position offered at either Operations Associate or Senior Operations Associate level depending on experience, seniority, and previous scope of responsibilities.